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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
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Messaging
SMS
RCS
WhatsApp
Conversations API
Voice
SIP Trunking
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SMTP Service
Marketing Campaigns
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Toll-free
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Flex

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Fraud prevention
Alerts and notifications
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Lead alerts
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Cross-sell and upsell
Optimize ad spend
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Why Twilio
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Twilio Talks: Scaling Customer Engagement with Contextual Data and AI

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