Product changelog and announcements

With this release developers can now deliver custom parameters to a participant in a Twilio Voice Conference. You can build a richer application experience for end users and display valuable contextual details about the incoming call, for example customer name, type, or product of interest.

The custom parameters can be specified as a query string in ‘to’ field of the Create Conference Participant REST API and delivered via the Twilio Voice Client. Additional information is available here.

Starting today, read message status and location message are available to all developers building on the Twilio API for Whatsapp.

• Read message status: When an outbound WhatsApp message is opened by the end user, this will generate a status callback indicating the message was read. Read status will also be shown in the message logs and the Message Resource API. See our documentation for more details.
• Location message: You can now send location messages over Whatsapp, by including the PersistentAction parameter in your API requests. Location message is currently only supported in Session Messages. See our documentation for more details.

Check out our blog post on using these new features to build deeper customer engagement experience via messaging.

Introducing SIP Refer that allows you to transfer a call back to your IP Communication infrastructure and remove Twilio from the call path.

With Twilio you can now receive SIP Refer towards your IP communication infrastructure using the newly introduced TwilML verb called <Refer>.

Along with the rich programmability services of Twilio, this feature allows you to stay connected with your own known infrastructure for existing connections and provides data security for regulatory purposes by keeping the data within your network.

For details, please check our Refer Verb documentation.

Twilio Narrowband is now Generally Available (GA). Twilio Narrowband is the first developer platform in the United States that provides access to the T-Mobile Narrowband (or NB-IoT) network.

To learn more, refer to the announcement on the Twilio blog and take a look at the Narrowband docs to get started.

Twilio <Pay> now supports Braintree as a Payment Connector. Braintree joins Stripe, Chase, CardConnect, Base Commerce, and ACI as a supported payment processor, enabling you to process payments with your preferred connector. To process payments, Twilio <Pay> sends payment information captured securely over IVR on Twilio’s PCI-compliant voice platform to your selected connector for processing.

Configure Braintree as your <Pay> connector and learn more about <Pay>.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.14.

This Flex UI release brings a number of usability improvements and new features to Flex Messaging:

• Browser Notifications: Flex now sends a browser notification when the Flex window is not in focus and the agent is assigned a new task or receives a new message.
• Markdown: Added support for markdown markup language for WebChat.
• WebChat Customer Presence: Indicator for WebChat tasks signaling whether the customer is still online.
• Typing Indicator in Task List: Added typing indicators in the Task List specific for WebChat.

For a full changelog, visit the Flex UI release notes.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

You can now connect to our interconnect region in Singapore by setting the region option to sg1-ix. See https://www.twilio.com/docs/voice/client/regions for the list of supported regions. Note that with this release, to support new regions without requiring an SDK update, we have removed the check for the region name passed to `Device.setup`. If an unsupported region is supplied, `Device.on('error')` will be called.

For full changelog, visit the Voice JS Client release notes.

An online resource with information like reachability by call type, feature support and carrier requirements to help you ensure you have compliant traffic profiles and you're fully aware of Twilio's Super Network capabilities in each Country. It’s available today on our website.

The Real-Time Queues View is now available within Flex. Available to Flex supervisors and admins, this view displays real-time task and agent activity per queue. You can monitor the number of pending tasks, longest wait times, and available agents to track your contact center activity.

For more details, visit our user documentation. Our programmability guide details how to enable and customize the dashboard.

We now show usage details per subaccount on the CSV supplement to invoices. This enables you to analyze usage per product per country across subaccounts. This will help you track and reconcile your usage and spend better.

To show these details on the CSV supplement to invoices, we have also changed the order of columns in the CSV supplement, so take a look at the new format before you run your existing analysis scripts.

Starting with your Oct 2019 invoice, this new design is in public beta while we work on other improvements to the CSV. To learn more about your CSV supplement, please see Reading your CSV Supplement to Invoice.