Product changelog and announcements

Twilio is introducing multi-language support for Voice Intelligence Transcriptions and Language Operators.

With this update, Voice Intelligence now transcribes call recordings in 15 new languages, enhancing accuracy and reliability of transcriptions across supported languages, and improved handling of dialects and accents for more precise understanding.

Chrome Extensions - Manifest V3 support

• We are officially supporting Chrome Extensions in the latest release of the Voice JS SDK (2.11.0) and adding support for Manifest V3. With this release the SDK can now run in a service worker context to listen for incoming calls or initiate outgoing calls. When the call object is created, it can be forwarded to an offscreen document where the SDK has access to all the necessary APIs to fully establish and interact with the call. 

 

Improved call control experience

• The 2.11.0 Voice JS SDK release adds support for handling multiple incoming calls for the same identity (Access Token). Calls can now be accepted, muted, or put on hold without disconnecting any existing active calls. This can be achieved by forwarding the incoming call to a different Device instance. 

 

Check out the docs for more information and example code. We can’t wait to see what you build!

On June 4, 2024, Twilio will enable roaming and GLL support for Programmable Voice SDKs on our Umatilla/us2 edge location. This may cause some child calls to SIP endpoints to fail unless the Umatilla IP addresses are allowlisted.

 

Effective May 1, 2024, Twilio will introduce tiered pricing and lower the price for Voice Insights Advanced Features. The existing list price of $0.0025/min will change to the tiered pricing

 

Effective June 1, 2024, Twilio is updating the Voice Insights products, affecting our Voice Insights Customers.

We're enhancing our trust hub customer profile rejection process by introducing error codes, which will include the description, possible causes, and possible solutions. The current rejection reasons will be part of the error description. This change aims to provide clearer information to our customers when a profile is rejected.

Now Twilio SendGrid accounts can  send email in the EU region. Event data that contains personal information will still be stored globally.

Why is this happening now?

Twilio SendGrid is launching this partial data residency to allow customers to reduce the amount of data leaving the EU. 

How do I get access to the beta?

All Twilio SendGrid customers on Pro plans or higher have access to regional subusers and dedicated IP addresses. To send regional email, be sure to use the base URL api.eu.sendgrid.com.

To learn more about Regional Email in Beta, see our blog post about Regional Email EU.