Product changelog and announcements

We are excited to announce that Flex UI 2.4.0 is now available with new filters in the Real-time Queues View. 

In the Real-time Queues View, you can now filter your view to just the queues and metrics that you want to monitor. 

This release also includes a number of enhancements and bug fixes. For complete details, see the Flex UI Release Notes for v2.x.x.

UPDATED MIGRATION SCHEDULE: On 23 January 2024 Twilio will be updating the media IPs and port ranges for SIP and Voice SDK calls in all regions to 168.86.128.0/18 and expanding the UDP port range to 10000-60000. Old IP and port ranges will no longer accept or send traffic after this date. Before this new migration date, we'll perform two days of testing with limited traffic, impacting Flex, SIP, and Voice SDK calls using the old IP and port ranges. Learn more.

Effective October 10, 2023, Twilio will permanently change the public media IPs and expand the port ranges for Elastic SIP Trunking calls, Programmable SIP calls, Voice SDK calls, Flex calls, and SIPREC sessions in all regions. 

If you’ve already updated your network infrastructure to allowlist the full IP and port ranges and made test calls for your Twilio applications, you can now enable your accounts for production traffic.

Effective February 21, 2024, Twilio will expand the Interconnect media IPs and port ranges for calls in all regions; we’ll also expand the RTP port range to 10000-60000 UDP. 

We’ve started migrating our non-Interconnect traffic, and we’ll migrate all Interconnect traffic to the expanded port ranges listed below before February 21, 2024. 

We’re making this change to improve the flexibility, reliability, and scalability of our Voice products. We previously communicated this change in November 2022 via Twilio Changelog. 

Update your network infrastructure to allowlist the new IP and port ranges below (in addition to the IP and port ranges your network infrastructure currently allows).

• 168.86.128.0/18
• UDP port range: 10000-60000 (expanding from 10000-20000)

For example, you will need to update your firewall and BGP prefix if you have a Cross Connect and Encryption Domain if you have a VPN.

Lastly, keep old IP and port ranges open in your infrastructure after February 21, 2024; these ranges won’t be able to accept or send Voice media traffic after this time, but they need to stay open for signaling and API traffic.

If you don’t take action by February 21, 2024, you will experience one-way audio and dropped calls.

Effective October 10, 2023, Twilio will migrate the public media IPs and port ranges for Elastic SIP Trunking calls, Programmable SIP calls, Voice SDK calls, Flex calls, and SIPREC sessions in all regions. 

We’re moving from a per-region IP range allocation to a single global range (168.86.128.0/18), and we’re expanding the media port range from 10000-20000 to 10000-60000. We’re soft launching the new range as follows:

• September 26, 2023: 1% of all calls will use the new range
• October 5, 2023: 20% of all calls will use the new range 
• October 10, 2023: 100% of all calls will use the new range

Impacted Edge locations include: Sydney (AU1), São Paulo (BR1), Dublin (IE1), Frankfurt (DE1), Tokyo (JP1), Singapore (SG1), Ashburn (US1), Umatilla (US2). After the migration, Voice SDK calls can select US2 for GLL edge location selection.

We’re providing testing capabilities and we’ll offer opt-in for production traffic before the migration begins; however, these testing capabilities are intended for non-production traffic only. 

The Flex Plugin Library is a collection of ready-to-install Flex plugins. It simplifies the discovery and installation of Flex plugins.

Note: The Manage Plugins page in Flex Admin Dashboard has a new tab for the Plugin Library. Erstwhile Plugins and Plugin releases tabs have been renamed to Custom plugins and Custom plugin releases.

Most plugins in the Library are open sourced. They can be cloned, customized and uploaded as Custom plugins via the Plugins CLI. The Plugin Library has no impact on how Custom plugins work.

Head over to the Flex Admin Dashboard to browse and install plugins from the Library.

On 10 October 2023 Twilio will be updating the public media IPs and port ranges for SIP and Voice SDK calls in all regions. We are moving from a per-region IP range allocation to a single global range: 168.86.128.0/18. Additionally, we will be expanding the media port range from 10000-20000 to 10000-60000.

Old IP and port ranges will no longer accept or send traffic after 10 October 2023 but will need to be kept open in your infrastructure until that time. We are making this change to provide flexibility, reliability, and scalability for the next ten years. You will need to update your network infrastructure to ensure that you have allowlisted the full IP and port ranges before 10 October 2023. Failure to do so will result in one-way audio and dropped calls.

Impacted Edge locations include: Sydney (AU1), Sao Paulo (BR1), Dublin (IE1), Frankfurt (DE1), Tokyo (JP1), Singapore (SG1), Ashburn (US1), Umatilla (US2).

Twilio Interconnect connections are excluded from these initial changes, but will be migrated separately in the future.