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Global BPO

Scale smarter, serve faster

Twilio empowers BPOs to deploy tailored solutions in days, not months. Build flexible, scalable, and customer-first experiences without the usual telco delays.

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Young man in a suit jacket holding a smartphone and a coffee cup, standing outdoors at night

Our Products

Explore our solutions

Whether you’re looking to maximise your entire workflow, or just find something to make the job easier, Twilio’s got you covered.

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Elastic SIP Trunking

Connect globally without complexity. Twilio’s elastic voice infrastructure delivers reliable, high-quality calls in 100+ countries. Deploy globally in just minutes without having to rely on slow providers.

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Conversation Relay

Bridge the gap between agents, customers, and platforms. Twilio’s Conversation Relay ensures secure, seamless, cross-channel messaging at scale, so you can serve global customers without switching tools.

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Twilio Flex

Made for BPOs. Twilio Flex is a fully-programmable contact centre that’s powered by AI. Scale fast, adapt to client needs and empower agents to deliver efficient, world-class service.

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Conversational Intelligence

Transcribe conversations, track performance, and spot patterns across channels all in one place. Improve every interaction with actionable insights.

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See Twilio in action

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Three colleagues working together on a laptop at a desk in an office environment at night.

Datacom slashed telco delays by 93% with Twilio*

As a leading BPO, Datacom needed to eliminate long telco lead times to meet client service-level agreements (SLAs) and scale quickly during periods of high demand. 

By using Twilio Phone Numbers and Twilio Voice, the company now configures new lines in days, not the industry standard of 4 to 6 weeks. 

What’s more, telco provisioning had also been cut from 2 weeks to 24 hours. Learn how Twilio delivered tailored voice experiences with ease.

*Source: Datacom

Read case study >

One platform for every interaction

Excellent customer service goes beyond collecting data. Here’s why Twilio’s suite of solutions helps you power up your personalisation without losing the human touch.

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    Smarter automation

    Free your teams from repetitive tasks with AI-powered workflows that route, trigger, and respond automatically.

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    Actionable insights

    Turn every call, message, and interaction into real-time data you can act on. Predict needs, personalise fast, and improve every engagement.

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    All channels, one platform

    Voice, SMS, WhatsApp, email, video, it’s all connected. Engage customers where they are - no switching or stitching required.

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    Scale on your terms

    Whether you're growing fast or shifting strategy, Twilio flexes with you. Spin up new services or dial back without downtime or lock-in.

  • Globe

    Crystal-clear global voice

    Elastic SIP Trunking delivers high-quality, carrier-grade voice services without the need for legacy telco contracts or infrastructure headaches.

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    Enterprise-grade security

    Built-in encryption, fraud protection, and global compliance standards keep every interaction secure and regulation-ready.

See what our customers are saying

Don’t take our word for it, see how Twilio’s solutions are helping leading brands land wins

"As a business process outsourcing (BPO) provider, we need scalability, flexibility and the ability to quickly turn things on and off to meet our customers' requirements. We don’t want to deal with the delays we get from traditional telecommunications carriers when delivering critical citizen services."

Dean Fox Director - Transformation, Datacom

"Twilio’s tools have been fundamental in establishing KrispCall as a leading innovator in cloud communications. As a result, KrispCall scaled and achieved almost 3,000% revenue growth in three years."

Dinesh Silwal Co-CEO and Co-founder, KrispCall

"To simplify things, you need to be extremely intelligent, and Twilio is so intelligent that it makes it simple for others!"

Chetan Indap CEO, callify

"One of the reasons we became successful so quickly is because we have prioritised customer experience as one of the most important features of our platforms. We couldn’t have done this without Twilio’s partnership and high-quality solutions."

Gaurav Sharma Founder and CEO, JustCall

"We recognise the need to streamline our operations and see technology as a tool to make our processes efficient. At the same time, we aim to scale to be ahead of the competition."

Cecille P. Sta. Teresa VP & Head of Customer Engagement and Contact Centres, UnionBank of the Philippines
Ready to power up your personalisation?
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