Nava and Twilio Announce Strategic Partnership in Brazil

Nava, a Brazilian technology consultancy, and Twilio, a customer engagement platform that drives personalized real-time experiences for today's leading brands, announce a strategic partnership. Their aim is to strengthen Twilio's presence in the Brazilian market by positioning Nava as its local strategic ally, capable of accelerating the adoption, integration, and expansion of Customer Engagement solutions. Combining Twilio's global technology with Nava's expertise in implementation, scalability, and journey orchestration, the collaboration will allow Brazilian companies to transform the complexity of their communication ecosystems into unified, intelligent, and automated experiences.

“Twilio integrates flexible APIs and scalable modules for voice, email, and messaging (SMS, RCS, WhatsApp, and chat) to enable the creation of personalized omnichannel journeys. Nava, in turn, acts as a fundamental pillar in translating the platform's potential into concrete results – guaranteeing performance and return on investment in highly complex projects,” explains André Scatolini, CEO of Nava.

"According to the executive, Twilio offers a platform with a suite of products that enables better customer engagement for companies across all channels. “Our partnership allows Brazilian companies to easily integrate and leverage the necessary tools to achieve their business objectives,” emphasizes Scatolini. “Together, Nava and Twilio will offer companies a simple way to build complete and functional solutions aligned with specific market needs.”

“As we accelerate our growth across the LATAM region, this partnership will allow us to better serve our customers in the Brazilian market,” affirms José Eduardo Ferreira, Regional Vice President of Sales for Latin America at Twilio. “Nava brings the level of excellence, support, and reliability necessary for our customers to offer even more hyper-personalized experiences driven by data and AI — unlocking the full value of our solutions. This collaboration reinforces our commitment to customer focus and creating digital interactions with real business impact.”

Forward-Looking Statements

This press release contains forward-looking statements, including, but not limited to, statements regarding Twilio’s expectations regarding the capabilities of our platform and solutions, and expectations regarding our partnership with Nava in the Brazilian market.  

You should not rely upon forward-looking statements as predictions of future events, the outcome of which are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results, performance, or achievements to differ materially from those described in the forward-looking statements, including those more fully described in our most recent filings with the Securities and Exchange Commission.

Forward-looking statements represent our beliefs and assumptions only as of the date such statements are made and we undertake no obligation to update any forward-looking statements, except as required by law.