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Podcasts
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PodcastHow AI Reduces Friction in Marketplaces
In this episode, Llibert Argerich, CMO of Thumbtack, discusses the challenges of building a frictionless customer journey, the need for human interventions in AI, and how cross-functional teams help drive the holistic customer experience.
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Podcast
Turo’s Andrew Mok: Balancing Data and Intuition
In this episode of Twilio's Builders Wanted podcast, Andrew Mok, Chief Marketing Officer of Turo, discusses balancing data and human insights, stopping the scroll, and dogfooding your product.
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Podcast
Good Data, Better Marketing - Enhancing Your Customer Experience with Omnichannel Engagement
In this episode, Carolyn Pollock, Chief Marketing Officer at Tailored Brands, discusses how to unlock more meaningful communication with customers and the power of creating a strong engine for new customer acquisition.
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Podcast
Building Brand Loyalty Through Frictionless Customer Support
In this episode, Adele Hedden, Head of Customer Experience at Faire, talks about how to build a proactive customer service model built on data, why companies need to be strategic around service modality, and how creating a unified customer view improves employee experience and customer experience.
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