Brilliant Builds: Building for Clarity

October 29, 2026
Written by
Twilio
Twilion

Brilliant Builds: Rethinking Enterprise AI Across the Customer Journey

The returning Twilio series taking AI from the hot seat to real-world execution.

Join industry experts for a thought leadership series exploring how AI truly works in practice, from driving loyalty and earning credibility to navigating compliance and the emerging M2M landscape.

In episode 2 of Brilliant Builds, we’re joined by Stephanie Hare—technology researcher, author, and co-presenter of the BBC's AI Decoded.

When AI is making high-stakes decisions, "just trust us" doesn't cut it anymore. Stephanie breaks down how to swap out secretive "black box" algorithms for transparent "glass box" architectures that actually build consumer trust.

About the guest speaker

With a PhD from the London School of Economics and a background spanning Accenture, Palantir, and Oxford Analytica, Dr. Stephanie Hare is a leading authority on technology ethics, AI, and cybersecurity. As co-presenter of the BBC’s AI Decoded and author of Technology Is Not Neutral—a Financial Times Best Summer Book of the Year—she specialises in cutting through the hype to focus on the human impact of tech: how data privacy, governance, and ethics build real-world trust.

 

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