Product changelog and announcements

We are excited to announce the Private Beta release of Bulk Messaging on the new Communications API, enabling high-volume queuing for SMS, RCS, and WhatsApp.

The Senders API - WhatsApp, is now generally available, providing customers with an automated and scalable way to register, verify, and manage WhatsApp senders (phone numbers) directly through Twilio’s API.

This release allows both Direct Customers and Independent Software Vendors (ISVs) under the Tech Provider Program to automate sender onboarding. With the Senders API, customers can programmatically create, update, verify, fetch, and delete WhatsApp senders — enabling faster setup, improved accuracy, and reduced operational overhead.

The Senders API is especially beneficial for ISVs managing large portfolios of client accounts, helping streamline registration and configuration across subaccounts while maintaining compliance and consistency.

By eliminating manual workflows, customers can scale WhatsApp adoption more efficiently and accelerate time to market. To learn more about the Senders API - WhatsApp and how to integrate it, see our documentation here.

Twilio Health Score for Messaging (formerly known as Deliverability Score) is now General Availability. 

It provides a comprehensive overview of your messaging health, covering deliverability, engagement, latency performance, and more. Your score compares your issues to industry-best-practice benchmarks and identifies your biggest issues,  so you can more quickly and easily take action to improve.  

Key changes with this release include: 

• Daily-updated 7 -day aggregation, so you always have a fresh view of performance  

• Name changed from Deliverability Score to Twilio Health Score for Messaging, reflecting the comprehensive nature of the score  

Remember to sign up for your Twilio Health Score for Messaging weekly email, so you can stay on top of your messaging health.

We've released two new granular roles for the Twilio Console: Messaging Insights & Intelligence Admin and Messaging Insights & Intelligence Viewer. These roles give access to only the Messaging Insights and Intelligence pages.

We can assign these roles at organization, account or subaccount level unlike the current general roles which can be assigned only at the account level. See the complete list of roles here.

Data Residency for SMS (EU) is available in Private Beta. 

Private Beta participants can now send and receive SMS with message data processed and stored in the Twilio Ireland (IE1) region, keeping personal data in Europe.

Access is limited. Contact your account representative or submit this form to request access.

You can now upload and crop logo and banner images directly in Twilio Console when creating an RCS Sender. Previously, images needed to be pre-cropped and hosted on a publicly accessible URL. This update simplifies the RCS Sender creation process by eliminating the need for external image editing tools and web hosting.

Click here or go to Explore Products > RCS > Senders within Twilio Console to create your first RCS Sender and start sending branded RCS messages. 

Learn more about RCS messaging with Twilio.

WhatsApp typing indicators are now supported on Twilio. Create typing indicators to signal to WhatsApp users that a response is being prepared. This improves user experience by reducing perceived wait times. Use typing indicators for responses that might take longer than a few seconds to generate.

To learn more about typing indicators on WhatsApp and how to send them, see our docs here.

Compliance Toolkit now suppports U.S. state-specific quiet hours, automatically rescheduling non-essential messages sent during select time windows to help you stay compliant with specific state regulations.

This release covers select quiet hour restrictions in the following states: Alabama, Connecticut, Florida, Louisiana, Maryland, Mississippi, Oklahoma, Tennessee, Texas, and Washington.

Learn more and see how to enable it in our docs here.

Twilio customers can now directly define flows through WhatsApp and send them with Twilio. This enables customers to use the full capabilities offered by WhatsApp. It now also supports flows powered with endpoints. Endpoints let you pass data directly between your services and Meta to provide a personalized and dynamic experience to your customers.

Twilio now supports sending messages containing flows in session without template approval in addition to as an approved template with WhatsApp/flows. 

To learn more about how to send WhatsApp/flows see our docs here.