Product changelog and announcements

Starting October 5, 2026, paid support customers can reach Twilio through live chat for help with Segment and all Twilio platform applications and products.

The Twilio Video Media SDK for Node.js is now in Public Beta. Your server-side app can securely join a Video Group Room as a participant and work with decoded audio and video frames directly, so you can run AI and media processing such as transcription, computer vision, or compliance monitoring on your own infrastructure, without the overhead of a headless browser. 

Your app reads decoded frames from other participants and publishes frames back into the Room as a virtual camera or microphone. This Media SDK shares the Room, Participant, Track, and Access Token model of the Video JavaScript SDK, so most concepts carry over. Install it from npm as @twilio/video-node-sdk. It requires Node.js 24 or later on x86-64 Linux, and the Media SDK participant counts and bills as a standard Group Room participant.

To get started, read the Video Media SDKs overview, follow the quickstart, and browse the AI/ML example applications.

The Twilio Video JavaScript SDK now supports Samsung Browser, the third most popular mobile internet browser globally with over 1 billion installs. This adds official support for millions of Android users on Samsung Galaxy devices who use Samsung Browser as their default browser and expands the reach of Twilio Video. 

To use Twilio Video with Samsung Browser, upgrade your application to the latest version of the Video JavaScript SDK. See the JavaScript SDK changelog for additional details and review the supported browsers documentation for the full browser compatibility matrix.

Virtual Background support on the Video iOS SDK and the Video Android SDK is now generally available. The virtual background functionality is provided via optional plugin libraries for these native SDKs. When the plugin is included in a mobile application it can process the video camera feed and perform either background blur or background replacement. There is no additional charge for this feature.

Virtual background on mobile video apps enables end users to look professional while on the go and ensures that any background clutter does not distract from the conversation. 

To start using virtual backgrounds on your mobile application review the detailed setup instructions in our developer documentation and upgrade your Video iOS and Video Android SDK to the latest versions. The changelog file for the Video iOS SDK is here and the one for the Video Android SDK is here.

Real-Time Transcriptions for Video is now Generally Available (GA). This HIPAA eligible feature allows you to access the transcribed text from participants in your Video Group Rooms and provide on-screen captions for accessibility. You can opt in to transcriptions on a per-Room basis via the REST API or enable it by default on all Rooms via the Twilio Console configuration. For pricing information refer to the Twilio Video Pricing page. 

Developers can choose from various speech models and supported languages to ensure their use case needs are met. In addition, this release adds the Deepgram nova-3 monolingual speech model. 

To start using Real-Time Transcriptions, upgrade your Video Client SDK and review the detailed setup instructions in our developer documentation. A reference implementation of on-screen captions using real-time transcriptions is available here.

As of September 30, 2025, Conversation Intelligence for Voice channel and Real-Time Transcription for Video can now support healthcare use cases that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services.

Click here to learn more about how to build on Twilio for HIPAA compliance.

As of September 11, 2025, Twilio Voice, Video, and Conversations will no longer support TLS v1.0 and v1.1 for the following endpoint:

sdk.twilio.com (used to host assets and SDK documentation related to Voice, Video, and Conversations)

Any connection attempts made after this date will fail. Due to TLS security vulnerabilities, we will stop offering TLS 1.0 or 1.1 protocols on this date; only the TLS 1.2 protocol will be supported.

Real-Time Transcriptions are now available in Public Beta, allowing you to access the transcribed text from participants in your Video Group Rooms and provide on-screen captions for accessibility. You can opt in to transcriptions on a per-Room basis via the REST API or enable it by default on all Rooms via the Twilio Console configuration.   

Real-Time Transcriptions leverages the scale and programmability of the Twilio Communications Platform. You can choose supported languages and speech models, and control when transcriptions start or stop in each Group Room. The feature is available in the latest JavaScript, iOS, and Android SDKs.

To start using Real-Time Transcriptions, upgrade your Video Client SDK and review the detailed setup instructions in our developer documentation.

We previously announced in March 2024 that Twilio was going to End of Life (EOL) Twilio Video on December 5, 2026. After considering your feedback and our commitment to delivering personalized engagement, we’ve reversed our earlier decision to retire Twilio Video in 2026. Twilio Video will remain a standalone product as part of our customer engagement platform. 

Twilio Video will continue to play a key role in helping businesses provide trusted and personalized experiences. We’re also investing in enhancements to integrations with other Twilio channels, such as Voice, Messaging, and Twilio Flex, and new features to provide more actionable data-driven insights.

Current Twilio Video customers can continue to use Video as they always have; there’s no action or change needed. New Twilio Video customers can get started by reviewing our Video developer docs. 

The Twilio STUN-TURN service, also known as the Network Traversal Service, charges according to the megabytes relayed by the Twilio TURN servers. This release introduces a more accurate approach for measuring the relayed megabytes of a TURN session. For additional details on how we calculate relayed megabytes, see our FAQ page here. 

In addition, effective 1 October 2024, the legacy volume based discounting model for pay-as-you-go Twilio STUN-TURN customers is being retired. There is no change to the list prices, which are documented here. Customers who have not already done so should reach out to their Twilio Account Executive or contact our sales team here to discuss available discounts. With this change we are providing increased transparency into how we charge for the Twilio STUN-TURN service.