Product changelog and announcements

Inbound Programmable Voice and Elastic SIP Trunking calls to phone numbers in Twilio Trial Accounts are now required to be from numbers which have been Verified in that Trial Account.

The Real-time Queues View now offers four new metrics to better manage your contact center: average speed of answer (ASA), average handle time (AHT), missed invitations, and average abandon time. 

These new metrics are available in Flex UI 2.4.0 and later. For more details about this feature and other Flex UI updates, see the Flex UI Release Notes for v2.x.x.

Branded Calling is now available in Public Beta. Customers can create a Branded Calling Trust Product in the Twilio Trust Hub using the Trust Hub REST API and enable displaying of the Company Name in the caller ID for outbound calls made to cell phones. Customers need to onboard to Voice Integrity as a prerequisite to Branded Calling. 

If you are currently using Branded Calling, you will need to update the Branded Calling End User in code.

To learn more about Branded Calling, please check our docs. 

Read more about Branded Calling in this blog post.

We are excited to announce that Flex UI 2.4.0 is now available with new filters in the Real-time Queues View. 

In the Real-time Queues View, you can now filter your view to just the queues and metrics that you want to monitor. 

This release also includes a number of enhancements and bug fixes. For complete details, see the Flex UI Release Notes for v2.x.x.

On October 23rd, 2023, certificate for the Osaka regional ingress edge for the REST API products (e.g. chat.osaka.*.twilio.com) will be renewed. The root, intermediate certificate (ICA) will be renewed, as well as the certificate serial number will be changed. Such updates are common practice and do not impact customers that are using Twilio's services unless you are pinning certificates or are managing them manually.

For customers who are pinning certificates or are managing them manually, please add these new certificates by October 23rd. You can use our test domain for testing which has the new certificate, you can follow the information mentioned on the official documentation.

SendGrid is rolling out an updated login experience that will route customers to a login page appropriate for the authentication method assigned to the user. For example, Single Sign-On (SSO) users will be routed to their identity provider's sign in page; basic authentication users will be routed to enter in their password. No action is required for customers at this time.

UPDATED MIGRATION SCHEDULE: On 23 January 2024 Twilio will be updating the media IPs and port ranges for SIP and Voice SDK calls in all regions to 168.86.128.0/18 and expanding the UDP port range to 10000-60000. Old IP and port ranges will no longer accept or send traffic after this date. Before this new migration date, we'll perform two days of testing with limited traffic, impacting Flex, SIP, and Voice SDK calls using the old IP and port ranges. Learn more.

Beginning September 27, 2023, SendGrid accounts on the Azure Marketplace will migrate from legacy plans to modern SendGrid plans. This migration may cause a price change for some customers.

A WhatsApp Sender’s current status, messaging limit, and quality rating can now be viewed in the Twilio Console on the WhatsApp senders page.

As of Monday September 18th, the Reassigned Number package within the Lookup API is now available in Public Beta!

Reassigned Number allows you to Query the Lookup API with a phone number and the date you last verified consent to contact that user, and we will tell you whether the phone number has been reassigned to a new user since that date. Successfully querying this API prior to contacting a user grants you Safe Harbor from TCPA Violation Fees imposed by the FCC.

Additional Documentaion on this feature can be found here.