Twilio Changelog

We have updated all Flex projects that use Automatic Updates to Flex UI 1.30.

This release of Flex UI includes Real-Time Queue Monitoring GA.This feature displays real-time metrics that are useful for managing queues during the day. We have added new default metrics - number of handled customers, number of abandoned customers, and SLA.

For more information check our documentation. Check how to enhance and customize queues monitoring programmatically.

For more details on this release, please visit the release notes for Flex UI.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

The Flex Plugins CLI is now compatible with the latest version (version 3) of the Twilio CLI. This release also contains fixes to security vulnerabilities and minor bug fixes.

Upgrade your plugins to the latest version of the Flex Plugins CLI to leverage this feature.

Twilio has updated its Text-to-Speech offering adding support for new Amazon Polly Neural Voices. This release includes higher quality voices for the following languages: English (New Zealand) (en-NZ), English (South Africa) (en-ZA), English (US) (en-US), French (Canada) (fr-CA), French (France) (fr-FR), German (de-DE), Italian (it-IT), Japanese (ja-JP), Korean (ko-KR), and Spanish (European) (es-ES).

Try new enhanced voices in your IVR applications by selecting them in the Text-to-Speech section of the Twilio Console or by setting them in your TwiML <Say> attributes. For more information on the voices and on pricing, please visit Twilio Text-to-Speech docs.

Twilio has completed validation of the integration between Flex and Veridas Voice Biometrics digital authentication solution. Veridas allows agents to validate the identity of end users with 3 seconds of their voice in any language and assists with fraud prevention, processing data under strict data privacy standards.

To learn more about Veridas capabilities and how to enable it for your application, visit our integration documentation.

The Preflight API (runPreflight) provides JavaScript developers a way to test end-user connectivity with Twilio’s servers. It can be used as part of a waiting room, to detect issues prior to an end-user joining a Twilio Video Room, or as part of a troubleshooting page. For more information, check out the documentation.

Voice Insights Call Summary events sent to Event Streams have been updated. The new changes from v1 bring parity with the parameters returned by the Call Summary REST API, including created_time, queue_time, edge_location, queue_time, application info (such as app.name, app.version), and the trust object which includes verified_caller and branded_call details. If you are currently subscribed to one of the Call Summary event types, you will need to re-subscribe to consume the new version and receive the new fields that were added to v2.

The Conference Summary and Participant Summary from Conference Insights is now available via API. Both summary records return useful metadata about the conference and its performance. The Participant Summary API is the first post-conference API to provide access to participant data; previously participant information was only retrievable via API while a conference was in-progress. For more information see our docs.

The Conference Insights Dashboard provides an account-level view of conference and participant behavior. Conference Insights Dashboard data is generated by analyzing and aggregating Conference Summary and Participant Summary records, and can be used to detect changes in application behavior and surface opportunities for optimization. For more information see our docs.

If you face errors in submission or brand verification when you submit your brand details for A2P registration, you will now see a simplified step in the A2P wizard in TrustHub. The multiple steps to edit your brand earlier have been simplified into a single step in the console. This will help you save time in registering your A2P brand and allow you to focus on the most important fields to review. The new design also provides transparency on the number of retries remaining.

You can read more about brand editing here.

If your concerns are not addressed through the instructions shown in the wizard or if you are an ISV API user, you can refer to the new comprehensive guide for troubleshooting your A2P brand here.

Verify Geographic(Geo) Permissions are now available in the Console to block/unblock desired destinations for SMS and Voice, helping you to prevent unexpected high messaging or voice costs caused by malicious actors creating unwanted verification requests.

Check them out on the Verify Geo permissions page:

https://www.twilio.com/docs/verify/preventing-toll-fraud/verify-geo-permissions