Resource Center
Reports
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Report2025 State of Customer Engagement Report
Global consumers and business leaders reveal how AI, personalization, and other trends are reshaping digital customer engagement in 2025 and beyond.
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ReportThe Customer Data Platform Report 2025
Drawing on anonymized insights from thousands of Twilio customers, the Customer Data Platform report explores how companies are using CDPs to unlock the power of their data. We examine the trends shaping the ecosystem, and highlight the tools driving us forward.
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ReportEvolving Healthcare Ecosystem
Uncover the secrets of engaging healthcare communications and learn how industry leaders meet evolving healthcare needs. Drive exceptional patient engagement with proven strategies. Download now!
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ReportConsumer Preferences Report
Improve your customer communication strategy with insights and data from 3,900 global consumers in Twilio’s latest Consumer Preferences Report.
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Report2024 State of Nonprofit Digital Engagement Report
Explore AI and digital adoption trends for nonprofits, public sector, and 501(c)(3) organizations in healthcare and education.
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Report2023 State of Customer Engagement Report
Learn about the latest digital customer engagement trends from more than 4,700 business leaders and 6,000 consumers across the globe.
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Report2024 State of Customer Engagement Report
Learn how brands are adopting AI to offer fully connected experiences and how customers are responding.
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ReportForrester TEI Study
The Total Economic Impact™ of Twilio Messaging
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ReportTwilio named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS
Twilio has been recognized two years in a row based on its completeness of vision and ability to execute..
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ReportTwilio Named a Leader in CPaaS in 2023 IDC MarketScape Report
Twilio has once again been named a Leader in the IDC MarketScape: Worldwide Cloud Communications Platform as a Service (CPaaS) 2023 Vendor Assessment report.
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Report2022 State of Customer Engagement Report
Learn about the latest digital customer engagement trends from more than 3,400 business leaders and 4,500 consumers across the globe.
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