Twilio for Retail and E-commerce
Build and nurture lasting customer relationships with Twilio
Build customer confidence in your brand
69% of US consumers say being able to message a business increases confidence in the brand. Twilio integrates with channels shoppers use to discover new products or engage with their favorite brands, like Facebook Messenger, WhatsApp, SMS, Voice, email, and more. Earn trust, provide transparency, and meet customers wherever they are with delightful communication.
Customers shop more with retailers who personalize their experience
Social commerce revolves around meaningful conversations. 79% of shoppers say personalized service from an associate factors into determining where they shop. Provide world-class clienteling with personalized experiences based on location, shopping history, demographics, communication preferences, and much more to keep customers coming back again and again.
Protect critical customer data with powerful AI
Top-notch security is no longer a luxury. 50% of consumers will let retailers save their personal data, and today’s leading retailers protect it by detecting fraud before it happens.Twilio uses artificial intelligence and machine learning to instantly identify suspicious patterns and nefarious activity, and alerts you immediately.
Read the e-book
Customer Engagement Handbook
Learn how to engage customers while increasing sales opportunities, revenue, marketing conversions, and employee satisfaction.
Create opportunities with Twilio
Build, manage, and orchestrate cross-channel conversations with Twilio Conversations.
Build a scalable IVR system to route each caller to the right representative.
Notify your sales associates the moment you have a new lead with Twilio Programmable Messaging.
Accurately attribute calls, measure campaigns, and optimize customer experiences with Twilio’s powerful APIs.