Continuously reviewing customer feedback can help guide your product roadmap and evolve your customer experience. Automatically engaging customers with surveys after their interaction with an agent, can streamline the feedback loop and provide contact center managers with valuable insight.
Twilio has partnered with Survey Dynamix to design a validated integration that enables Twilio Flex customers to automatically initiate customer surveys through Email, Conversational SMS, Web SMS, Web, or Voice IVR, after any type of interaction. Thus, allowing you to use the appropriate channel to engage customers to maximize efficacy.
Survey Dynamix’s integration automatically associates data from the Twilio Flex interaction with the customer survey. This enables you to personalize surveys with relevant context from their agent interaction, resulting in deeper customer insights and more relevant information.
Using this integration allows you to take immediate action based on customer feedback. The Survey Dynamix solution can notify a manager, create a service request in your CRM, or schedule a callback based on a customer’s feedback. This enables you to quickly close the customer feedback loop and increase engagement.
You can even iframe the administration of Survey Dynamix into your Twilio Flex environment for immediate access.
The Survey Dynamix integration has been validated by the Twilio product team and can be deployed by customers worldwide, in a matter of days. To learn more about this integration, visit the Survey Dynamix listing on the Twilio Showcase or read through the documentation.
Interested in integration Survey Dynamix into your Twilio Flex environment? Please email firstname.lastname@example.org to reach our account team.
Philip Borden is a member of Twilio’s Product Marketing team and is focused on working with Technology Partners to plan joint GTM, messaging, and co-marketing programs. Outside of work, you can find Philip traveling, skiing, cooking, and playing with his dog Stanley.