Interconnect is Now Global – New Exchanges in Europe and Asia

Interconnect is Now Global – New Exchanges in Europe and Asia

Today, we’re excited to announce the launch of two new Interconnect Exchanges – Europe (London) and Asia (Singapore) – making private connections to the Twilio platform now available on three continents.

Twilio Interconnect provides resilient, scalable private connections from your infrastructure to Twilio’s data centers.  A private connection protects your calls with network-level security with predictable high quality guaranteed.

Not all voice conversations are created equal

Have you ever had a conference call where poor audio quality caused the entire call to go downhill? We have. How about two-factor authentication calls when a digital voice gives you a code to put in your browser -do you ever notice quality problems on those? Probably not.

This is because not all conversations are the same. Different types have different requirements for security, quality, and reliability and we recognize that each workflow requires different connectivity building blocks.  That’s why Twilio launched private connections in the United States last year.

Interconnect to the rescue!

With four private connection types available in North America, Europe, and Asia, you have the building blocks to meet the most stringent quality and security requirements.

• Cloud Connect: connect directly from your AWS Virtual Private Cloud (VPC) and avoid traversing the public internet.
• Cross-connect: connect via a dedicated, physical interconnection.
• MPLS: connect your private network with Twilio using your existing MPLS network.
• VPN: connect via a virtual point-to-point connection with IPSec tunnels

“Twilio Interconnect lets our customers connect to us with private enterprise-grade connectivity. The CxEngage™ Contact Center as a Service (CCaaS) platform is designed to enable exceptional customer experiences. The platform is architected for global high availability and redundancy, highly secure, true multi-tenant, and instantly scalable anywhere anytime. Twilio’s London & Singapore Interconnect exchanges allows us to expand our private connectivity offering anywhere anytime.”

– Matt Despain, VP Product at Serenova

With Twilio Interconnect, you can move your communication workflows to the cloud in less time, for less money, and without the headaches that legacy providers often bring. We usually provision Cloud Connect and VPN connections in one business day. Our cross-connect connections are often set-up in less than a week. You can request bandwidth changes for your Interconnect Connection(s) directly on the Console.

Building multi-tenant solutions with Twilio?

You are able to share a given Interconnect Connection in your Master account with one or more Subaccounts, allowing you to retain control over costs.

Need to track configuration changes related to your Interconnect Connections because of security/compliance requirements or simply for historical reporting purposes?

With Twilio Interconnect, you can do so via Audit Events. They can be an instrumental tool in giving you full visibility into your Connections.

Now you can work with a single provider for all your global communication needs. Take a communication workflow for a call center in one region and easily replicate it globally with no risk. Our private connections work the same way in California, Virginia, London, and Singapore, so you don’t have to worry about the regional telecom differences. You can simply focus on what your customers need.

How to get started

If you’d like to learn more about Interconnect:

• Tell us how you’d like to connect, or…
• Reach out for help with solution design, or…
• Read about different connection options in the docs and guides

We can’t wait to see what you build!