Reshaping the Contact Center for a New Era of Customer Interactions

Reshaping the Contact Center for a New Era of Customer Interactions

With contact centers facing increasing requirements for agility, flexibility and cost reduction—along with an increasingly sophisticated customer—the time to consider moving to the cloud is now. If you’ve been considering this shift for your company, join our upcoming webinar featuring Forrester Research Principal Analyst Art Schoeller and Twilio CMO Lynda Smith.

Moving your contact center to the cloud shouldn’t be driven by hype, but with careful analysis. A few Twilio-powered companies have recently made this move with incredible results.

Hulu Focuses on Customer Experience

Hulu built their customer support platform from scratch with a focus on personalization for the customer. Lead developer Scott Post shares his experience creating this platform, and what Hulu learned from the process:

Redbeacon Scales to Over 100 Agents 

Redbeacon and Home Depot needed to build a call center hotline that would scale fast. Redbeacon CTO Aaron Lee shared how they built this in just a month with three engineers and scaled to over 1 million voice minutes.

RSVP for this free webinar on January 31st, 2013 that will examine trends driving the transformation, review case studies from Hulu, Home Depot and Wix and suggest some best practices so that you can duplicate these successes.