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A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

2026 Gartner® Magic Quadrant™ for CPaaS¹

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¹Gartner®, Magic Quadrant™ for Communications Platform as a Service, By Lisa Unden-Farboud et. al, May 18, 2026

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Twilio Platform Next gen
Built for engagement in the agentic era. Twilio connects communication channels, customer context, and AI on one flexible platform.

Conversation Memory New
Build a persistent memory of customer interactions
Conversation Orchestrator New
Keep conversations connected across channels
Conversation Intelligence
Extract context from real-time conversations
Conversation Relay
Build advanced voice AI for natural conversations Try the demo
Conversations

Messaging
SMS
WhatsApp
RCS
Voice
SIP Trunking
Email
SMTP Service
Phone Numbers
Toll-free
10DLC
Short Codes
Video API
Flex
Communications

Verify
Lookup
Authentication

Connections
Warehouses
Protocols
Unify
Engage
Audiences
Journeys
Customer Data

See all products

See Twilio’s latest innovations and integrations

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
Voice AI
AI agent productivity Try the demo
IVR
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Customer data management

Developers
Data Engineering
Marketing
Product
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Financial services
Healthcare
Retail
Nonprofit
Hospitality
Public sector
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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One platform
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Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

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A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

2026 Gartner® Magic Quadrant™ for CPaaS¹

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

¹Gartner®, Magic Quadrant™ for Communications Platform as a Service, By Lisa Unden-Farboud et. al, May 18, 2026

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A traveler and a robot examining a map with a star and clouds in the background.

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Discover what thousands of global consumers and executives revealed about AI adoption, engagement, and the next era of CX.

See the findings

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

Conversations
Conversation Memory
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Blog / Authors / Ashley Boucher

Twilion

Ashley Boucher

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Building an Inbound Voice Agent with Twilio and Deepgram

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