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  • Communications

    • Twilio Messaging logo
      Messaging

      Send and receive multichannel text and media messages in 180+ countries

      SMS WhatsApp Conversations
    • Voice

      Make, receive, and monitor calls around the world

      PSTN SIP Trunking SDK
    • Twilio Verify logo
      Verify

      Globally-managed multichannel 2FA and passwordless authentication


    • Twilio SendGrid Email API logo
      Email

      Deliver email messages reliably at scale with SendGrid

    • Twilio Lookup logo
      Lookup

      Know your customer and assess identity risk with real-time phone intelligence

    • Twilio Task Router logo
      Serverless

      Build, deploy, and run apps with Twilio’s serverless environment and visual builder

    • Twilio Phone Numbers logo
      Phone Numbers

      Access local, national, and toll-free phone numbers

      Toll-Free 10DLC Short Codes
    Applications

    • Twilio Flex logo
      Twilio Flex

      Digital engagement center for customer service and sales

      Contact center
    • Twilio Engage logo
      Twilio Engage

      Create multi-channel campaigns with a unified data-first platform

    • Twilio Marketing Campaigns logo
      Marketing Campaigns

      Create and manage email marketing campaigns with SendGrid

    Customer Data

    • Twilio Segment logo
      Twilio Segment ↗

      Unify your customer data with Segment CDP to power personalized engagement

    • Connections ↗

      Integrate web and mobile app data with a single API

      Reverse ETL
    • Cloud with an upload download symbol
      Protocols ↗

      Protect the integrity of your data

    • Unify ↗

      Unify customer data across every channel

      Profiles Sync
    • Journeys ↗

      Protect the integrity of your data

    See all products
  • Use Cases

    • Verification & identity

      Add user verification to protect against fraud.

    • Alerts & notifications

      Deliver notifications across text, email, voice.

      Appointment reminders Lead alerts
    • Marketing & promotions

      Create multichannel marketing campaigns.

      SMS Marketing
    • Contact Center

      Provide personalized, data-driven service.

    • IVR & self-service

      Set up a modern IVR with AI-enabled support.

      Call tracking
    Teams

    • Marketing

      Keep customers engaged on any channel

    • Product & Engineering

      Connect with target users reliably and securely

    • Customer Experience

      Deliver personalized sales and support experiences at scale

    • Developers

      Tutorials and docs to start building on Twilio

    Industries

    • Financial Services
    • Healthcare
    • Hospitality
    • Public Sector
    • Real Estate
    • Retail
    See all solutions
    People shaking hands Partners

    • Find a partner

      Work with a Twilio partner to buy or build the right solution

    • Partner with us

      Join our Partner Program to build or sell Twilio solutions to your customers.

  • An Open book Documentation

    • Twilio Flex
    • SMS
    • Voice
    • Email
    • WhatsApp API
    • Elastic SIP Trunking
    • Verify
    • Functions
    • Studio
    • Twilio CLI
    See all docs
    > Two users in a circle Community

    • Ahoy!

      Get inspired by the latest from our developer community

    • Developer Blog

      Read tutorials, community projects, and product updates

    • Stack Overflow

      Ask the Twilio community for help

    • Champions

      Become a Twilio community Champion

    Wrench and screwdriver Tools & Resources

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      Usable code samples for faster builds

    • Changelog

      See updates and additions to Twilio products

    • API Status

      Check real-time monitoring of APIs and all services

  • Company

    • Why Twilio

      The trusted platform for data-driven customer engagement across any channel.

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    • Investor Relations

      Information for Twilio investors

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      Latest announcements and launches

    Our Platform

    • Customer Engagement Platform

      Build durable customer relationships with personalized, data-driven engagement

      Communication Customer Data
    • CustomerAI

      Combine real-time engagement data with AI to know your customers better.

    • Trust Center

      Twilio’s security, data privacy, regulatory compliance, and resiliency policies.

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      Simplify, strengthen and unite carrier communication networks using software.

    Resources

    • Resource Center

      Browse our content library for more resources on how you can create lasting customer relationships

    • Customer Stories

      See what customers are building with Twilio

    • Blog

      Explore the latest product updates, technical tutorials, and best practices

    • State of Customer Engagement

      See the top trends shaping customer engagement in our annual report

    • Developer Events

      Join upcoming group events

  • Communications

    • Twilio Messaging logo
      Messaging
      SMS Whatsapp Conversations
    • Twilio SendGrid Email API logo
      Email ↗
    • Twilio Programmable Voice logo
      Voice
      Conferencing SIP trunking

    • Twilio Verify logo
      Verify
    • Twilio Lookup logo
      Lookup
    • Serverless
    Applications

    • Twilio Flex logo
      Twilio Flex
    • Twilio Engage logo
      Twilio Segment ↗
    • Twilio Marketing Campaigns logo
      Marketing Campaigns
    See all pricing
  • Start for free
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Blog / Authors / Chris Piwinski
Author's Image
Contributor

Chris Piwinski

Chris Piwinski is a product marketing manager at Twilio where he works on programmable messaging. His focus is on how organizations can drive trust and engagement with their customers through channels like SMS, WhatsApp, and more. Prior to Twilio, Chris spent time in product marketing, sales, and project management at LinkedIn, Headspace, and a payments technology startup.


  • Keeping the ‘person’ in personalization with new Twilio Frontline features
    Chris Piwinski
  • The Best Salespeople Build Trust Offline and Online: The Hybrid Sales Model Your Competitors Are Already Doing
    Chris Piwinski
  • A Guide to the Challenges and Business Opportunities of A2P 10DLC
    Chris Piwinski Taylor Udell
  • 4 Engagement Platform Considerations for Building Your Omnichannel Strategy
    Chris Piwinski
  • How to Navigate a Cookieless Future with Conversational Messaging
    Jessica Nath
  • Combat Digital Fatigue With Conversational Messaging
    Jessica Nath
  • How Conversational Messaging Powers Distributed Digital Storefronts
    Jessica Nath
  • Detect Sales Leads using Twilio Conversations and Segment
    Al Kiramoto Charlie Weems
  • Integrating Salesforce with Twilio Frontline for Insight-driven Donor Engagement
    Alex Chun

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