[Webinar] Voice AI that connects

From Idea to Index: How Twilio Voice and AI Helped Bring the Guinness Price Index to Life

Overview:

Learn how to scale voice AI into production, protect your return on investment, and eliminate the custom infrastructure tax. Hear real-world success stories from organisations like Docplanner and audibene.

What we'll cover:

Voice AI looks incredible in a demo, but it often breaks down in production. When you attempt a global rollout, you face critical roadblocks like outbound AI calls getting flagged as spam, internal legal teams stalling deployments, and high-latency audio drops that ruin the customer experience. Meanwhile, developers are left maintaining a growing web of custom glue code, turning AI integrations into six-month development projects stuck in a loop.

Key takeaways

• Hear real-world success stories from organisations like Docplanner and audibene, who utilised the Twilio platform to halve costs, double booking efficiency, and increase inbound reachability by 30 percent.

• Protect your return on investment by stopping outbound spam traps before the conversation even starts.

• Navigate internal compliance hurdles using a centralised regulatory dashboard.

• What it takes to protect customer privacy and still deliver high-quality personalisation

• Eliminate the custom infrastructure tax and rescue your engineering team from maintaining backend connections.

Product demo

Build voice AI without the custom glue code.

During the 10-minute developer demo, you will look under the hood of the builder's workbench to see exactly how to transition an AI prototype into a production-ready model.

Walk away knowing how to:

• Plan architecture intelligently: See how to use Twilio Skills alongside an AI coding agent to configure your initial setup within the Twilio Console before you write any code.

• Eliminate the custom infrastructure tax: Learn how to deploy the open-standard Model Context Protocol (MCP) Server and the Twilio Agent Connect developer SDK to connect tools without maintaining a growing web of custom glue code.

• Establish a real-time audio pipeline: Discover how to utilize the Twilio Conversation Relay infrastructure to prevent awkward latency drops, ensuring natural AI turn-taking and instant interruption handling at scale.

• Solve the fragmented customer journey: Watch a seamless handoff from an AI agent to a human agent using Twilio Conversation Memory and Conversation Orchestrator. You will see exactly how to pass the full customer history and real-time transcripts to the human agent so the customer never has to repeat themselves.

• Maintain total control over your roadmap: Understand how to securely bridge your communication channels to privately hosted AI models, keeping your data in your own cloud environment and preventing vendor lock-in.