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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
Customer Data

Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
Email API
SMTP Service
Marketing Campaigns
Phone Numbers
Toll-free
10DLC
Short Codes
Video API
Flex

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Unify
Profiles Sync
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Verify
Lookup

Conversational AI
ConversationRelay
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
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Cross-sell and upsell
Optimize ad spend
Support and sales
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Contact center
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Data Engineering
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Product
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Financial services
Healthcare
Retail
Nonprofit
Hospitality
eCommerce
Public sector
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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One platform
Privacy and security
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Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

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2025 State of Customer Engagement Report

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Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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How to Build a Smart Inventory Chatbot on WhatsApp with LangChain, LangGraph, OpenAI, and Flask

Ezzeddin Abdullah
Introducing Twilio Developer Educator Andrew MacLean

Andrew MacLean
Announcing the Winners of the Twilio.org Climate Tech Prize

Claire FitzGerald
Black Friday & Cyber Monday 2024 by the Numbers

Len Shneyder
Google Reaching Out Directly to Senders Regarding Unsubscribes

Denis O'Sullivan
Global Impact Week Wrap-Up: Celebrating Our Collective Impact

Tanise Love
Unveiling the Stars of Twilio’s AI Startup Searchlight 2.0

Vanessa Thompson
Reflecting on WeAreDevelopers World Congress 2024

Marius Obert
Reflecting on Pride: More Than a Month of Celebration

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