Product changelog and announcements

We're transitioning TLS certificate management for Twilio's classic HTTP REST APIs from manually managed DigiCert certificates to AWS Certificate Manager (ACM). This change prepares Twilio for industry-wide changes that will reduce maximum certificate lifespans to 47 days by 2029.

Starting April 28, 2026, we’re deprecating these region-specific API domain patterns: 

• api.ie1.twilio.com

• api.au1.twilio.com

• api.br1.twilio.com

• api.de1.twilio.com

• api.jp1.twilio.com

• api.sg1.twilio.com

• api.us2.twilio.com

The Event Types will be restricted after 30 January 2026 at 22:00 UTC. Learn more about using restricted Event Types in Restricted Event Types. If you delete any of your existing subscriptions or remove one of the restricted Event Types, you will not be able to create a new subscription or add the restricted Event Types back.

TL;DR: Twilio Real-Time Transcriptions now supportsindividual word timings, and Deepgram’s Nova-3 Multi-language speech model,  for use with either Webhook-delievered speech results, or with Persisted Transcript Resources and Twilio Conversational Intelligence.

Twilio Expands Branded Calling Globally!

Starting September 24, 2026, we're requiring HTTPS for all traffic to Functions and Assets, which means customers need to update any webhook or callback subscriptions for these URLs to use https:// instead of http://. After September 24, 2026, any HTTP requests will receive a 301 redirect response and disrupt customers’ Functions. 

Starting January 31, 2026, any new function customers create will default to Node.js v22. Existing functions will keep running on Node.js v18, and they'll only move to v22 when customers choose to redeploy them. 

We fixed an issue where newly created subaccounts didn’t inherit Voice Insights Advanced Features even though it was enabled on the parent account. If you created subaccounts between September 1, 2025 and January 9, 2026 and relied on automatic inheritance of Advanced Features, you can enable those subaccounts in the Subaccounts tab of Voice Insights Settings or via the Voice Insights Settings API.

We're excited to announce that Profile Identifier Deletion is available in Public Beta. 

Until now, profiles in a Unify namespace have been immutable. Profile data flowed in through live events, Unify created profiles, and there was no way to directly modify an existing profile. The only option was to delete the entire profile - there was no way to remove or correct a specific identifier such as an email or phone number.

We’re changing that. Profile Identifier Deletion is the first feature in a new set of capabilities that make profiles editable. With this administrative API, you can now delete individual identifiers (like an incorrect email, phone number, or UserID) from a Unify profile without removing the entire record.

These delete calls can be triggered manually or programmatically using APIs to administer and manage profiles. They are not live events and do not originate from user behavior on websites, apps, or servers.

Customers using the Braze Cloud Mode destination will gain access to Ecommerce Recommended Events through this major upgrade.

We are adding two new actions to the Braze cloud mode destination to support new E-commerce Recommended Events in this integration:

1. Ecommerce Event (multi product)
2. Ecommerce Event (single product)    

Supporting these events provide a more robust and structured approach to tracking e-commerce interactions, purchases, and customer behavior in Braze.Note- The Braze Cloud Mode destination is already in GA, but the new ecommerce actions and presets are labelled with (beta).

Link to API Documentation, here