Podcasts

Process-First = Customer-First

In this episode, Gino Palozzi, Chief Marketing Officer at DailyPay, discusses process over technology, who should be setting AI guidelines, and why B2B is becoming more like B2C.

The Age of AI-Driven Customer Delight

In this episode of Twilio's Builders Wanted podcast, Guneet Singh, VP of Customer Experience & Care at AppFolio, discusses the role of customer experience in an organization, implementing effective feedback loops, and balancing AI and human interaction.

How AI Reduces Friction in Marketplaces

In this episode, Llibert Argerich, CMO of Thumbtack, discusses the challenges of building a frictionless customer journey, the need for human interventions in AI, and how cross-functional teams help drive the holistic customer experience.

The Art of Simplicity: AI, Brand Perception, and CX with Gabrielle Boko, CMO of NetApp

In this episode of Twilio's Builders Wanted podcast, Gabrielle Boko, Chief Marketing Officer at NetApp, discusses AI as a competitive differentiator, NetApp’s brand refresh and the sustainability of AI.

Building Flexible Data Architectures for Enhanced Customer Engagement with Kevin Niparko, VP of Product for Twilio Segment CDP

In this episode of Twilio's Builders Wanted podcast, Kevin Niparko, VP of Product for Twilio Segment CDP, discusses future proofing organizations to take advantage of AI breakthroughs, accelerating time to value, and solving problems through data strategy alignment.

Unlocking The Modern Buyer's Journey In The Age Of AI with PwC’s Antonia Wade

In this episode of Twilio's Builders Wanted podcast, Antonia Wade, Global CMO at PwC, discusses how today’s marketer should adapt in the world of AI when it comes to defining their buyer journey.

ActiveCampaign’s Shay Howe: Driving Traffic and Customer Experience Through Owned Channels

In this episode of Twilio's Builders Wanted podcast, Shay Howe, CMO at ActiveCampaign, discusses PLG and SLG handoffs, customer activation teams, and the importance of owned channels.

Indeed’s Jessica Jensen: Using AI to Elevate Employer & Candidate Experience Strategies

In this episode of Twilio's Builders Wanted podcast, Jessica Jensen, Chief Marketing Officer at Indeed, discusses the innovation of matching technology, pay transparency, and elevating employer and candidate experience strategies with AI.

Unbounce’s Pete Housley: How to Increase AI Adoption to Drive ROI with Trusted Data

In this episode of Twilio's Builders Wanted podcast, Pete Housley, Chief Marketing Officer at Unbounce, discusses how marketers are using AI in their workflows today to increase efficiency and ROI. From improving campaign conversions and reducing time spent on execution to generating predictive audiences, get inspired to boost your AI adoption.

HoneyBook’s Dan Visnick: Applying B2C Tactics in a B2B World

In this episode of Twilio's Builders Wanted podcast, Dan Visnick, Chief Marketing Officer at HoneyBook, discusses leading marketing efforts with an authentic voice, applying B2C tactics in a B2B world, and using AI to build customer experiences.

Airtable’s Ilan Frank: Building a Great Customer Experience with PLG

In this episode of Twilio's Builders Wanted podcast, Ilan Frank, Head of Platform at Airtable, discusses the PLG gap, how Airtable is helping customers leverage AI, and driving alignment through culture and communication.

Equifax’s Laura Trotter: Combining Attribution and Real World Insights

In this episode of Twilio's Builders Wanted podcast, Laura Trotter, Chief Marketing Officer USIS at Equifax, discusses the uncertainty of the macroeconomic environment, organizational alignment, and the dangers of attribution.