Podcasts

Leading with Intention: How Tapestry Builds Modern Luxury at Scale

In this episode of Builders Wanted, we’re joined by Sandeep Seth, Chief Growth Officer and President of Tapestry. Sandeep shares his mission to future-proof growth by transforming Tapestry into a brand growth engine. He explores the importance of consumer focus, continuous learning, and creating seamless experiences both online and offline.

How Cedar & Twilio Are Rebuilding the Patient Experience with AI

In this episode of Builders Wanted, we sit down with Dugan Winkie, Head of Commercial Strategy at Cedar, to explore how AI is reshaping one of the most emotionally complex industries: healthcare. From frustrating call center experiences to opaque billing processes, Dugan breaks down how Cedar is reimagining patient engagement with conversational AI, real-time data, and a builder’s mindset.

Building a Category with AI Wearables

In this episode, Chris Villarreal, Global Director of Marketing for Wearables at Meta, discusses insights on category creation, the significance of solving real consumer problems, and how Meta is leveraging multimodal AI to enhance everyday life with their Ray-Ban Meta Glasses.

How Real-Time Data Drives Unparalleled Customer Loyalty

In this episode, John O'Melia, Chief Customer Officer at Contentsquare, discusses the challenges of balancing business decisions with customer-centric values, evolving customer expectations, and the importance of real-time data in enhancing digital customer experiences.

Unlocking Agility: Composable Solutions, Flexible Stacks & Hybrid Architectures

In this episode, Dom Selvon, Global CTO at Apply Digital, discusses leveraging modern technology to create seamless customer experiences, the benefits of a hybrid architecture in digital transformation, and the ethical and sustainability challenges of AI.

The Intersection of AI, Trust, and Consumer Experience in Financial Services

In this episode, Tarun Dadoo, VP of Products & Delivery at Discover Financial Services, discusses the delicate balance between privacy and personalized consumer experiences, the implementation of composable CDPs, and the complex interplay between good data and consumer trust.

The Omnichannel Challenge: Balancing AI and Data Privacy

In this episode, Jennifer Peters, Director of DTC, MarTech & Digital Compliance at OLLY, discusses the challenges of integrating AI in regulated environments, the implications of new legislation on data privacy, and leveraging omnichannel strategies effectively.

Navigating the Data Forest: Building Conviction in a Digital Age

In this episode, Lena Waters, CMO at Grammarly, and Eric Weber, Head of Data at Grammarly, discuss their collaborative approach to aligning business and customer priorities, the implications of a cookieless world on marketing attribution, and the balance of data insights and human judgment to drive meaningful customer experiences.

How Next-Gen Commerce Experiences Simplify Shopping

In this episode, Robert Gash, Chief Consumer Commerce Officer at Hearst Magazines, discusses strategies for making purchasing decisions easier for consumers, reducing informational friction, and how AI is redefining consumer experiences.

The Future of Contact Centers: Blending AI and Human Touch

In this episode, Alex Levin, Co-founder & CEO at Regal.AI, discuss strategies for maximizing customer centricity, the balance between AI and human-driven customer experiences, and these importance of alignment between organizational values and company culture.

Better Customer Engagement Starts with Better Messaging

In this episode, Des Cahill, CMO at Tipalti, discusses the importance of foundational experiences and adapting to different company environments, crafting a solid messaging framework, and the evolving role of content marketing in the age of generative AI.

Simplifying the Digital Customer Experience

In this episode, Jim Jackson, EVP & CMO at Hewlett Packard Enterprise discusses the importance of a customer-first approach, principles for responsible AI adoption, and implementing the right infrastructure for a seamless customer experience.