Guidelines
Porting Guidelines
"Porting" refers to the transfer of phone numbers between to service providers on behalf of an end user. Learn more about country-specific considerations.
Year-End Holiday Porting Schedule
International porting (excluding US, Canada & Puerto Rico): Port completion will be paused from December 19, 2026 to January 4, 2027; completions will resume on January 5, 2027.
US, Canada & Puerto Rico porting: Port completion will be paused only on banking holidays (December 24, December 25, 2026, and January 1, 2027).
Twilio Porting Team will continue to accept and process new requests throughout this period.
