Twilio for Salesforce

Use the Twilio for Salesforce app to message your audience and build relationships at scale.
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Messaging in Salesforce made easy

The Twilio for Salesforce app lets you easily send and receive text messages from Salesforce using the tools you know and love

Build personal relationships using text messaging
Text messaging lets you spark conversations at scale to develop deeper connections. Twilio supports messaging groups of any size, so you can connect with individuals and large audiences.

Easily add messaging to Salesforce
 Twilio works out‑of‑the‑box with the Salesforce data and tools you rely on everyday. Supplement your workflows with messaging controlled by simple drag and drop tools and Lightning components.

Twilio for Salesforce allows you to integrate in minutes
Install the app, add your Twilio credentials, and you’re up and running in ten minutes. The app molds to your Salesforce environment so you can start with experiments and scale on demand.

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Control every aspect of Twilio for Salesforce

Salesforce admins and developers can add messaging capabilities using Process Builder, Platform Events, and Lightning Components. Tailor Twilio to suit your exact needs.

Illustrated diagram of Twilio for Salesforce Process Builder, Platform Events, and Lightning Components.

Integrate Salesforce data types in your messaging outreach
Use Twilio to reach contacts, leads, and person accounts, so you can make the most of conversational messaging.

Extend message capabilities in Apex
Unlock the full power of Twilio’s API platform using Apex. Twilio is endlessly programmable, allowing you to effortlessly build what you had in mind.

Communicate confidently on a reliable, global platform
Twilio powers companies from small startups to the enterprise. With one click, your messaging runs on a redundant SuperNetwork, powering billions of interactions all over the world.

Explore Twilio for Salesforce docs

Features

Messaging Features

  • Real time 1:1 chat
    Message contacts, leads, and person accounts with in‑platform chat.
  • Bulk send
    Send the messages at scale to the list you choose.
  • Automated send with Process Builder
    Automate communication flows with the rules you define.
  • 1- or 2- way
    Send and receive messages to create a dialogue.
  • Lightning or Classic
    Compatible with both Lightning Experience and Salesforce Classic.
  • Rapid Setup
    Deploy and configure in under 10 minutes.
  • Group Inbox
    Track and respond to all your messages in one place.
  • API request builder
    Write Apex code to make Twilio API calls across the Twilio product library.

Intelligence comes standard

  • Lookup
    Identify mobile and landline numbers and pull this data into Salesforce.
  • Status call backs
    Track message deliverability.
  • Opt‑in/Opt‑out handling
    Built in opt‑in and opt‑out handling.
  • Simplified Reporting
    Analyze activity, deliverability, and team performance with 15 out‑of‑the‑box reports.
  • Scheduler
    Track and respond to all your messages in one place.

Pricing

Pricing

Twilio for Salesforce offers flexible pricing that scales with your number of seats.

$15 / seat per month*

Billed on the last day of each month

* Underlying communication costs apply to SMS Messaging

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