Deploying a global, cloud contact center requires the connectivity to match. Cloud contact center providers use Twilio to get multi-region PSTN connectivity from a single source, with data-driven routing selecting the best carrier connection from hundreds of underlying carriers. Providers can also leverage on-demand Twilio Phone Numbers available in over 40 countries.
Twilio’s inherently multi-tenanted architecture provides detailed billing and usage records per customer, with precise control over what granularity to report by.
Developers of IP communications ecosystems use Twilio to allow their users to communicate outside of the ecosystem, ensuring reliable PSTN connectivity wherever the users are. Twilio allows developers to get their connectivity provisioned instantly, and to take advantage of Twilio’s Best Quality Routing, ensuring even as the call quality of individual carriers fluctuates over time, Twilio guarantees delivery over the best quality link at any given time.
Rather than managing multiple carrier relationships, Call Center Operational Managers use Twilio to get low cost termination to every country to have a cost-effective outbound call center. Managing a call center hardware deployment on premise is a full time job. Managing carrier connectivity shouldn’t be another. Deploy connectivity for a office location or single agents in a new country in minutes.
Additionally, the availability of SMS on SIP Trunking Twilio Phone Numbers enables call centers to activate SMS as a communication channel. SMS is even available on Twilio Toll-Free numbers enabling text based customer service over a primary business toll-free number.
Twilio provides enterprises with instantly provisioned trunks with unlimited capacity, pay per minute recording and disaster recovery options that incorporate the full power of TwiML scripting so the IVR is never out of service, and incoming calls never miss receive the busy signal. Your business can now retire traditional SIP Trunk offerings involving manual sign up processes, opaque pricing models, channel capacity limits and limited Disaster Recovery options.