Messaging and Voice APIs that let you keep customers in the loop about every change to their account.
Customize the experience
Twilio lets you build the experience your customers want by customizing the type and frequency of alerts. Trigger SMS, push, and voice notifications from account databases and fraud detection systems using the Twilio API.
Alert at scale
Automate SMS and voice notifications such as password resets, low balance alerts, bill reminders, suspicious activity warnings, and other account changes for customers in countries around the world. Handle customer responses using two-way SMS or IVR.
Act on alerts in real time
Text messages — unlike email alerts — get important information to your users when they need to know it, so they can act on it right away. Shut down fraud faster and allow your customers to easily manage their account with SMS.
Every incremental thing we can do to make our customers’ experience more delightful helps keep our customers happy and loyal. Using Twilio SMS to provide real-time alert notifications is one example of that.
The old way
Businesses use email to send important information along with routine announcements or offers. Email automation tools are easy to use, but with four out of five emails going unopened, your customers often don’t act on important alerts in a timely manner.
Messaging and Voice alerts give your customers a better notification experience and allow them to act on important alerts faster. Use the Twilio API to integrate notifications into your existing workflows in mobile and web applications.
Twilio continuously optimizes carrier routes to ensure that messages arrive reliably and on time, so you don’t have to worry about when or if your customers received the notification.
Build the alert you want
Twilio lets you build alerts for any type of urgent activity within your customer’s account, from security alerts to payment confirmations.
Intelligent message handling
Twilio Copilot automatically handles the corner cases for you—such as throttling, content handling, and intelligent phone number selection—so your message is always delivered and accurately formatted.
With relationships across major carriers around the world, and the ability to send SMS and make calls to 180+ countries, Twilio’s global coverage enables businesses to scale seamlessly.
Virtual Phone Numbers
Instant access to local, national, mobile, and toll-free phone numbers in more than 50+ countries with a developer-friendly API.
With Twilio Notify, you can notify users through their preferred channel—SMS, messaging apps, push notifications, or voice calls—and track which channel they prefer.
Build fallback options
If your message can’t reach its destination, fallback to a voice call to ensure your customers get the notification.
Experience a 99.95% uptime SLA made possible with automated failover and zero-maintenance windows.
Operate at scale
Extend the same app you write once to new markets with configurable features for localization and compliance.
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.