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Alerts and notifications

Appointment reminders

Missed appointments mean lost revenue. Send appointment reminder text messages, emails, or phone calls to reduce no-shows and backfill cancellations.

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How to build automated appointment reminders

Integrate the channels your customers use with your existing tech stack.

Step 1
Integrate
Use Twilio’s developer-friendly platform and APIs to integrate with your appointment system database or customer relationship management system.

Step 2
Create workflows
Write code or use our low-code Studio editor to create workflows to send appointment reminder texts, emails, or phone calls.

Step 3
 Schedule and send notifications
Schedule appointment reminders to go out at a set time—like one week, two days, or one hour before the appointment.

Step 4
Confirm, reschedule, or backfill
Collect responses by email, text, WhatsApp, or voice to confirm. Then reschedule or backfill any last-minute cancellations.

Step 5
Update system
Log confirmations or changes in the customer’s record and inform employees.

What you need to build multichannel appointment reminders with Twilio

Rely on the communications APIs trusted by 10+ million global developers.

  • Twilio Messaging logo

    Programmable Messaging API

    Send text appointment reminders as SMS, MMS, or WhatsApp messages with reliable global delivery.
  • Twilio Conversations logo

    Conversations API

    Use two-way conversational texting to confirm and reschedule appointments as necessary.
  • Envelope

    Email API

    Send appointment reminder emails to customers who prefer to receive communications in their inbox.

  • Twilio Programmable Voice logo

    Voice API

    Call customers with automated reminders and let them reschedule appointments through your IVR if needed.

Send your first appointment reminders in minutes

Sign up for a free Twilio account to start sending multichannel appointment reminders today. Use our quickstarts, up-to-date docs, CLI, and CodeExchange to build a prototype quickly.

// Send appointment reminders using Twilio with Python
@python_2_unicode_compatible

class Appointment(models.Model):
    
    name = models.CharField(max_length=150)
    
    phone_number = models.CharField(max_length=15)
    
    time = models.DateTimeField()
    
    time_zone = TimeZoneField(default='UTC')

    

    # Additional fields not visible to users
    
    task_id = models.CharField(max_length=50, blank=True, editable=False)
    
    created = models.DateTimeField(auto_now_add=True)

    
    
    def __str__(self):
        
        return 'Appointment #{0} - {1}'.format(self.pk, self.name)

Send SMS appointment reminders

See a sample app that shows how to create, configure, and execute text appointment reminders using Twilio Programmable SMS.

Email API onboarding guide

Get set up with our email API to start sending email appointment reminders from your account.

Appointment reminder tutorial

Follow a step-by-step tutorial to implement appointment reminders in a web application—available in seven languages and frameworks.

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Prefer not to code? No problem.

Work with one of our trusted partners to get coding support or explore a pre-built notifications solution. Find a partner

Yelp keeps restaurants booked with  reservation reminders

Yelp uses Twilio to power reservation and in-restaurant “your table is ready” text reminders that guests can respond to if they need to modify or cancel a booking.

User star review
102M
Yelp reviews
Planet with user symbol
32
countries with communities
Bar graph with arrow showing an increase
2X
increase in weekly inbound SMS traffic
Read Yelp’s story An icon of a right arrow

Text Request creates direct lines of  customer communication

Text Request enables businesses to schedule and confirm appointments with more than seven million customers in a scalable and cost-effective way.

Chat bubble with an up arrow symbol
150%
increase in response rate
A pair of chat bubbles
5M
monthly messages
Bar graph with arrow showing an increase
25X
average ROI for customers
Read Text Request’s story An icon of a right arrow

SMBs have  fewer missed appointments with YouCanBook.me

YouCanBook.Me reduced costs and decreased missed appointments for businesses significantly after integrating their calendar app with Twilio’s SMS notifications.

A pair of chat bubbles
50%
savings through SMS
Computer with checkmark icon
400K
bookings per month
Chat bubble with clock
95%
of messages read in the first 15 minutes
Read YouCanBook.me’s story An icon of a right arrow

The Twilio difference

Dependable delivery for appointment reminders on any channel, anywhere in the world.

Engaging customers globally with no limitations through preferred channels with Twilio

API solutions extend app functionality, allowing you to add new channels with just a few lines of code.

Integrate with the systems you already use while customizing channel offerings to build the exact appointment reminder solution you want.

Rely on the Twilio Super Network and email delivery infrastructure, trusted by 300K+ businesses, to power sentitive and critical use cases.

Integrate all your channels into a single solution with Twilio. You won't need to juggle vendors for multiple channels.

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