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Build an IVR for Screening and Recording Calls

Create a seamless customer service experience by building an IVR Phone Tree for your company. IVRs give the power back to your customer and allow you to serve up common requests on the fly. In this tutorial, we'll learn how a company like Home Depot might implement an IVR for their customers, including call screening and sending customers to voicemail if an agent isn't available.

In this tutorial, we'll show you the key bits of code that allow an agent to send a caller to voicemail, and later read transcripts and listen to voicemails.

Find your language and framework of choice below to get to the source code in your language and follow step-by-step instructions to learn how to build this IVR yourself

Kat King

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