Product changelog and announcements

Segment Extensions, including dbt and Git Sync, is generally available.

Extensions provides third-party integrations that add an automated experience with your existing tools, like dbt labs for syncing models or Git repositories for managing versioning for Segment Workspace changes.

dbt Extension is available to all tiers, while Git Sync is available for Team and Business plans.

For more information see Segment's Extensions documentation.

End-to-end observability is coming to Warehouse Destinations. 

For the first time, Delivery Overview gives you a comprehensive breakdown of how streaming source events convert to warehouse rows.

For more information, see the Delivery Overview documentation.

The Facebook Custom Audiences (Actions) destination is now in Public Beta.

Deliver effective Facebook Ads campaigns by defining and syncing custom audiences to power ad suppression, acquisition (using lookalikes), retargeting, and more.

This destination sends audiences, or lists of users, from your data warehouse to Facebook Custom Audiences using Reverse ETL.

Syncs can add or remove users from your Facebook Custom Audiences as records are created, updated, or deleted in your warehouse.

A host of new functionality is now supported in Content Templates! These templates are omnichannel ready. As more channels such as RCS, support the content type, you will be able to use the same rich content template on newly added channels. Use Content API to:

The Voice Insights Call Summary API call tags now include a new tag pstn_short_duration to identify short calls (outbound calls less than 10 seconds to PSTN destinations). Additionally, we have introduced a short call filter, PSTN Short Duration, in the Voice Insights Console Dashboard.

 

Starting on August 9, 2024 we will introduce a new field into the response for the Content API fetch approval status endpoints. 

Affected endpoints will include: 

Fetch Content and Approvals

Fetch an Approval Status Request

The new endpoint will be in preperation for an upcomming new content type twilio/flows!

Voice Insights customers who are also Branded Calling customers can now access Branded Calling fields by subscribing to the Call Insights Events in Event Streams.

The Certificate Manager for Link Shortening is a feature designed to streamline certificate management tasks for users by delegating them to Twilio. By opting in, you can entrust Twilio with tasks such as requesting SSL certificates and handling subsequent certificate renewals to prevent any interruptions to HTTP traffic. Certificates are issued by LetsEncrypt, a widely used and trusted certificate authority. 

To further simplify onboarding and certificate management, you can also validate your DNS status independently, confirming successful domain and certificate setup.

Read our documentation to learn more about the feature. During Private Beta, this feature is gated behind an account flag. To request enablement of this feature, please fill out this form.

Click Tracking Refinement for Link Shortening is a feature designed to help you gain a full understanding of your users’ engagement from the moment that you send a message all the way down to the individual click. For background, Apple’s and Google’s messaging applications support both automatic link previews (aka bot previews) as well as ‘Tap to load’ link preview functionality, which may lead to confusion around what is considered a real ‘click’, thereby blurring engagement analytics as a result. Twilio’s Link Shortening feature now supports bot preview distinction from human-generated clicks in its click events. This provides you with a highly accurate representation of click through rate (CTR) metrics as well as 100% confidence in the validity of click tracking data.    

Read our documentation to learn more about the feature. During Private Beta, this feature is gated behind an account flag. To request enablement of this feature, please fill out this form.

We have launched a new navigation experience in the Twilio Console designed to improve accessibility for account administration and organization management.
The new experience features an 'Admin' menu in the top navigation bar that provides easy access to account-level administration options like billing, account settings, auth tokens and Trust Hub. The Twilio Admin Center which is the management UI for Twilio Organizations has been renamed to 'Twilio Admin' and is also accessible from the new Admin menu. A new Help menu icon is added in the top navigation bar for quick access to the Help Center and Twilio’s Developer Docs.