Product changelog and announcements

Outbound Programmable Fax is now Generally Available. Customers can build production applications to send faxes at scale using a simple and reliable REST API. Inbound Programmable Fax (receiving faxes) will remain a beta product. Learn more here.

Media reconnection states and events: With this API, auto reconnect is attempted if a network disruption occurs.

New Region:de1-ix is now available in the list of regions

New Error Object: Errors emitted through Device.on(‘error’) and Connection.on(‘error’) now contain a new twilioError parameter which provides more details about the error.

For more information click [here]

The Differentiated Services Code Point (DSCP) Tagging API allows you to mark the audio packets with Expedited Forwarding (EF) for the purposes of improved packet routing. This behavior is enabled by default. When enabled, supporting networks will prioritize audio packet delivery for improved audio quality.

For more information, refer to the [docs] and [Example]

This release is available here: [Bintray]

The Differentiated Services Code Point (DSCP) Tagging API allows you to mark the audio packets with Expedited Forwarding (EF) for the purposes of prioritised packet routing. This behavior is enabled by default. When enabled, supporting networks will prioritize audio packet delivery for improved audio quality.

For more information, refer to the [docs] and [Example]

This release is available here: [Dynamic Framework], [Static Library]

This Flex UI release adds the AudioPlayerManager API, which makes it easier to add sound playback. For example, you can use the AudioPlayerManager API to add audio notifications to events that you don’t want your agents to miss.

Other notable changes in this release include:

• Support for setting chat orchestrations per task
• Ability to send DTMF tones in the call
• Ability to add/replace/remove action buttons in the IncomingTaskCanvas component
• Team View performance improvements

For a full changelog, visit the Flex UI release notes.

For our international customers, we will support billing in the following local currencies: GBP and JPY. When new accounts are created on www.twilio.com by customers from UK and Japan, based on the phone number provided for user verification, the country code of that phone number will be utilized to assign a local billing currency as opposed to US Dollar. This will allow you to see your Twilio usage in your local currency and also make payments in your local currency.

To protect you against account compromise, we integrated with GitHub Token Scanning to send you an email security alert if we detect that your Account SID and Auth Token have been committed to a public repository on GitHub. With fraudsters and hackers scanning the internet for API keys, it is important to store your Twilio credentials securely and mitigate unauthorized access to your account.

To learn more about this feature, please check out the blog post.

The new Call Recording Studio widget allows you to toggle the recording of voice calls handled by Studio. The widget exposes all of the functionality of Programmable Voice's call recording, including recording channel management, status callbacks, and trim control via our drag-and-drop interface.

To learn more, visit the documentation on the Call Recording widget, or try it out in Studio.

Twilio Interconnect has been expanded with a new Interconnect Exchange Installation in Frankfurt, Germany.

The new exchange provides customers with connectivity via cross connect, VPN, Bring-Your-Own-MPLS, and the Equinix Cloud Exchange with initial product support for Elastic SIP Trunking, SIP Interface and Voice WebRTC.

Twilio now has two Interconnect Exchanges in Europe, one in Frankfurt and one in London. This allows European customers to set up redundant interconnects from their networks to Twilio adding an additional layer or resiliency while benefiting from the security and consistency of a dedicated interconnect.

Click here for information about Twilio Interconnect and here for documentation.

You can now retrieve the custom parameters set in your TwiML application from TVOCancelledCallInvite. With this addition, you can for example, display a missed call notification with the caller’s display name retrieved from the TVOCancelledCallInvite custom parameters.

For more information, refer to the API docs

This release is available here: [Dynamic Framework], [Static Library]