TWILIO SERVES HOSPITALITY

Deliver extraordinary guest experiences with Twilio

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Delight your guests

Omnichannel personalization

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Meet your guests where they want to connect

Nine out of 10 consumers want to talk to businesses on messaging. Build ongoing relationships with personalized, context-based conversations on your customers’ preferred channels. Use AI-powered data to gain a clear picture of every customer’s individual preferences at scale.

Concierge chatbots

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Chatbots increase satisfaction and response speed by automating self-service and support

Answer FAQs online with an intelligent, dynamic bot built with Twilio Autopilot to let agents focus on delivering quality customer experiences. Automate key processes like guest check-in and bookings, anticipate needs based on past activity, and respond rapidly to deliver a great customer experience.

IOT experiences

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Use IoT to create a more comfortable, customized stay

Let guests, staff, and rooms communicate with each other via world-class IoT, enabling keyless entry, security monitoring, on-demand self-service, and much more. Smart rooms lead to more bookings, creating customers who are loyal to your brand and more likely to book again.

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With Twilio, travelers looking for affordable, creative, or unconventional lodgings use Airbnb to get speedy responses to reservation requests.

Go beyond the ordinary, with Twilio.