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Phone Numbers Regulatory Requirements For Customers

To use phone numbers compliantly in many countries of the world, both Twilio and our customers must adhere to the local country regulations. This requirement often means you must provide adequate identity documentation to the carriers or local regulator. Failure to provide that information creates a risk of disruption of service.

To help you comply with these regulations and minimize the risk of disruption to your phone numbers, Twilio maintains an up-to-date country-by-country guide of phone number regulatory requirements. We urge our customers to provide the necessary information for each country to avoid urgent escalations from regulators.

For some types of phone numbers, the regulators require you to provide your identity and/or address, but do not require you to provide documentation to prove it. However, in certain cases, such as a fraud investigation, regulatory audit, or law enforcement request, you may need to provide documentation upon request to avoid disruption of service.

You can learn more about phone number regulations by visiting our Frequently Asked Questions and be kept up-to-date on changes to local requirements via our phone number regulatory changelog.

Note the following requirements for documentation:

  • The name on all submitted documents must be the same. For example, if your utility bill lists your name as “C.J. Smith” and your driver's license lists you as “Charles John Smith,” the documentation will not be acceptable.
  • When submitting a proof of address document, the document must include your name on it in addition to the address.
  • All documentary proof must be current. It cannot be expired or terminated, and for documents like a utility bill or invoice, the documents must be less than 3 months old.

For detailed instructions on how to provide this information to Twilio, visit our Phone Number Regulatory Getting Started Guide.

Argentina (AR)

Argentina: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Argentina Visa
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

ID Type and Number

Proof of Identity

  • Government-issued ID
  • Argentina Visa
  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Commercial register

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Commercial register showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Commercial Registry Number

Proof of Identity

  • Commercial register

Argentina: Toll-Free Numbers

Argentina Toll-Free Prefix: +54800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Argentina Visa
  • Passport

Address

Must be within Argentina

Proof of Argentina Address

  • Government-issued ID card showing Argentina address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

ID Type and Number

Proof of Identity

  • Government-issued ID
  • Argentina Visa
  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Commercial register

Business Address

Must be within Argentina

Proof of Argentina Address

  • Commercial register showing Argentina address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Australia (AU)

Australia: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Australia: Mobile Numbers

Australia Mobile Prefix: +614

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Proof of Address

  • Government-issued ID showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Commercial registry or equivalent

Business Address

Proof of Address

  • Commercial registry of equivalent showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business ID Number

Proof of Business ID

  • Commercial registry or equivalent

Australia: Toll-Free Numbers

Australia Toll-Free Prefixes: +611300, +611800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

No documentation required

Austria (AT)

Austria: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Bank confirmation of identity

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing matching address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Academic Degree

Optional: EU or EEA countries only

No documentation required

Date of Birth

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from company book or registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Excerpt from company book or registration showing matching address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport
  • Bank confirmation of identity

Austria: Mobile, National Numbers

Austria Mobile Prefix: +436
Austria National Prefix: +43720

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Bank confirmation of identity

Address

Must be within Austria

Proof of Austrian Address

  • Government-issued ID showing Austrian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Academic Degree

Optional: EU or EEA countries only

No documentation required

Date of Birth

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from company book or registration

Business Address

Must be within Austria

Proof of Austrian Address

  • Excerpt from company book or registration showing Austrian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport
  • Bank confirmation of identity

Austria: Toll-Free Numbers

Austria Toll-Free Prefix: +43800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Bank confirmation of identity

Address

Must be within Austria

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from company book or registration

Business Address

Must be within Austria

No documentation required

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport
  • Bank confirmation of identity

Bahrain (BH)

Bahrain: National Numbers

Bahrain National Prefix: +97316

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing the address
  • Utility bill
  • Tax notice
  • Rental receipt
  • Title deed

Nationality

No documentation required

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID
  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

Proof of Address

  • Business registration showing the address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business Registration Number

Proof of Business Registration Number

  • Business registration

Belgium (BE)

Belgium: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Billing Address

No documentation required

Service Address

If different; must be within locality or region covered by the phone number's prefix

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Billing Address

No documentation required

Business Service Address

If different; must be within locality or region covered by the phone number's prefix

No documentation required

Belgium: Mobile Numbers

Belgium Mobile Prefix: +3246

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Billing Address

No documentation required

Service Address

If different

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Billing Address

No documentation required

Business Service Address

If different

No documentation required

Belgium: National Numbers

Belgium National Prefix: +3278

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Billing Address

No documentation required

Service Address

If different; must be within Belgium

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Billing Address

No documentation required

Business Service Address

If different; must be within Belgium

No documentation required

Belgium: Toll-Free Numbers

Belgium Toll-Free Prefix: +32800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Billing Address

No documentation required

Service Address

If different; must be within Belgium

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Billing Address

No documentation required

Business Service Address

If different; must be within Belgium

No documentation required

Bolivia (BO)

Bolivia: Toll-Free Numbers

Bolivia Toll-Free Prefix: +591800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.

Brazil (BR)

Brazil: Local, Mobile, National, Toll-Free Numbers

Brazil Mobile Prefixes: +55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819
Brazil Toll-Free Prefix: +55800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Visa
  • Passport

Address

Must be within Brazil

Proof of Brazilian Address

  • Government-issued ID showing Brazilian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register

Business Address

Must be within Brazil

Proof of Brazilian Address

  • Excerpt from the commercial register showing Brazilian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Bulgaria (BG)

Bulgaria: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Bulgarian government-issued ID (for Bulgarian nationals)
  • Passport (for non-Bulgarian nationals)

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Permanent Address (for Bulgarian nationals)

If different

No documentation required

Unified Citizenship Number (for Bulgarian nationals)

Proof of Bulgarian Citizenship

  • Bulgarian government-issued ID

Passport Number (for non-Bulgarian nationals)

Proof of Passport Number

  • Passport

Email Address

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Excerpt from the commercial register
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Unified Identification Code

No documentation required

Seat of Address of Registration

No documentation required

Email Address

Bulgaria: Toll-Free Numbers

Bulgaria Toll-Free Prefix: +359800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Bulgarian government-issued ID (for Bulgarian nationals)
  • Passport (for non-Bulgarian nationals)

Address

May be anywhere in the world

No documentation required

Unified Citizenship Number (for Bulgarian nationals)

Proof of Bulgarian Citizenship

  • Bulgarian government-issued ID

Passport Number (for non-Bulgarian nationals)

Proof of Passport Number

  • Passport (for non-Bulgarian nationals)

Email Address

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register

Registered Business Address

May be anywhere in the world

No documentation required

Unified Identification Code

No documentation required

Email Address

Colombia (CO)

Colombia: Local

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Colombia: Toll-Free

Colombia Toll-Free Prefix: +571800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing the address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

Proof of Address

  • Business registration showing the address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Czech Republic (CZ)

Czech Republic: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Date of Birth

No documentation required

Birth Certificate Code (Birth Registration Number)

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Registered Business Address

If different

No documentation required

Business ID Number

No documentation required

Name of Authorized Representative

No documentation required

Address of Authorized Representative

No documentation required

Czech Republic: Mobile Numbers

Czech Republic Mobile Prefix: +42073

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

No documentation required

Date of Birth

No documentation required

Birth Certificate Code (Birth Registration Number)

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the business register

Registered Business Address

May be anywhere in the world

No documentation required

Business ID Number

No documentation required

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport

Authorization of Authorized Representative

Proof that representative is authorized to act on behalf of the business

  • Power of attorney
  • Other documentation showing the individual is a director or country manager for the business

Address of Authorized Representative

No documentation required

Czech Republic: National, Toll-Free Numbers

Czech Republic National Prefix: +420910
Czech Republic Toll-Free Prefix: +420800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Date of Birth

No documentation required

Birth Certificate Code (Birth Registration Number)

No documentation required

Requirements for Businesses

Business Name

No documentation required

Registered Business Address

May be anywhere in the world

No documentation required

Business ID Number

No documentation required

Name of Authorized Representative

No documentation required

Address of Authorized Representative

No documentation required

Denmark (DK)

Denmark: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be in Denmark

Proof of Danish Address

  • Government-issued ID showing Danish address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Passport Number

Proof of Passport Number

  • Passport

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within Denmark

Proof of Danish Address

  • Business registration showing Danish address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business Registration Number

No documentation required

Denmark: Mobile, Toll-Free Numbers

Denmark Mobile Prefixes: +4525, +4592, +4541
Denmark Toll-Free Prefix: +4580

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within Denmark

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within Denmark

No documentation required

Dominican Republic (DO)

Dominican Republic: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Dominican Republic: Toll-Free Numbers

Dominican Republic Toll-Free Prefixes: +1809, +1829, +1849

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

No documentation required

Egypt (EG)

Egypt: Toll-Free Numbers

Egypt Toll-Free Prefix: +20800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

The Information Required is not currently enabled for Egyptian phone numbers.

Estonia (EE)

Estonia: Local, Mobile, National, Toll-Free Numbers

Estonia Mobile Prefix: +3725
Estonia Toll-Free Prefix: +372800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Extract from the commercial register

Business Address

May be anywhere in the world

No documentation required

Finland (FI)

Finland: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Finland: Mobile, National, Toll-Free Numbers

Finland Mobile Prefix: +35845
Finland National Prefix: +35875
Finland Toll-Free Prefix: +358800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

No documentation required

France (FR)

France: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence permit

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Excerpt from the commercial register showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business Registration Number

Proof of Business Registration Number

  • Excerpt from the commercial register (Extrait K-bis)

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence permit

France: Mobile, National Numbers

France Mobile Prefixes: +337, +336
France National Prefix: +339

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence permit

Address

Must be within France

Proof of French Address

  • Government-issued ID showing French address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative

Business Address

Must be within France

Proof of French Address

  • Excerpt from the commercial register showing French address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business Registration Number

Proof of Business Registration Number

  • Excerpt from the commercial register (Extrait K-bis)

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence permit

France: Toll-Free Numbers

France Toll-Free Prefix: +33805

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

French Toll-Free Numbers are not available to individuals.

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative

Business European Economic Area Address

Proof of European Economic Area Address

  • Excerpt from the commercial register showing European Economic Area Address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business Registration Number

Proof of Business Registration Number

  • Excerpt from the commercial register (Extrait K-bis)

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence permit

Germany (DE)

Germany: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • German Visa
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address

Date of Birth

Proof of Date of Birth

  • Government-issued ID showing date of birth
  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register (Handelsregisterauszug)

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Excerpt from the commercial register (Handelsregisterauszug) showing local address
  • Trade license (Gewerbeanmeldung) showing local address

Germany: Mobile Numbers

Germany Mobile Prefix: +49157

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • German Visa
  • Passport

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing matching address

Date of Birth

Proof of Date of Birth

  • Government-issued ID showing date of birth
  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register (Handelsregisterauszug)

Business Address

May be anywhere in the world

Proof of Address

  • Excerpt from the commercial register (Handelsregisterauszug) showing matching address
  • Trade license (Gewerbeanmeldung) showing matching address

Germany: National Numbers

Germany National Prefix: +4932

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • German Visa
  • Passport

Address

Must be within Germany

Proof of German Address

  • Government-issued ID showing German address

Date of Birth

Proof of Date of Birth

  • Government-issued ID showing date of birth
  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register (Handelsregisterauszug)

Business Address

Must be within Germany

Proof of German Address

  • Excerpt from the commercial register (Handelsregisterauszug) showing German address
  • Trade license (Gewerbeanmeldung) showing German address

Germany: Toll-Free Numbers

Germany Toll-Free Prefix: +49800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

German Toll-Free Numbers are not available to individuals.

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register

Business Address

May be anywhere in the world

Proof of Address

  • Excerpt from the commercial register showing the address
  • Trade license showing the address

Name and Contact Information of Representative in Germany (if business is not in Germany)

No documentation required


Here are the regulatory requirements for each number type in Germany:

  • Local (geographic) phone numbers – German local, or geographic, phone numbers are numbers that are tied to a geographic locality in Germany. For each phone number, you need to provide the following for the end user of the phone number:
    • A valid German address in the same location as the prefix of the phone number; for example, Berlin numbers need a Berlin address. You can add addresses via the Console or the REST API.
    • A valid German identification document to serve as proof of address. This “proof of address” needs to demonstrate that the end user has a legal presence at the address linked to the number. In other words, the address in the identification document must correspond to the address that you provided for the phone number.
  • National phone numbers – German national or “non-geographic” numbers are similar to geographic numbers but are not tied to a specific location, allowing for nomadic use.

Only certain forms of identification are acceptable as proof of address:

  • Handelregisterauszug with an address on it – The German Commercial Register (German: Handelsregister) is a public company register that contains details of all tradespeople and legal entities in the district of the registrar. The Handelsregisterauszug document is a company’s registration with the commercial register that includes the company’s location in Germany. The exact format of a Handelsregisterauszug varies by locality. A compliant Handelsregisterauszug will include the following:
    • The word “Handelsregister” on the top of the form
    • A visible address
  • Gewerbeanmeldung that doesn’t include an expiry date – Applying for a Gewerbeanmeldung is a process in which a business enterprise is registered with the responsible authority (municipality, public order office). A compliant Gewerbeanmeldung will include the following:
    • The word “Gewerbeanmeldung” (or Gewerbe-Anmeldung) on the top of the form
    • A visible address
  • A valid German government-issued identification document – If a German local number is being used by an individual rather than by a business, you can use a valid German government-issued identification document that shows a German address (usually on the back of the card) for proof of address. The identity document generally resembles a passport.

Ghana (GH)

Ghana: Mobile Numbers

Ghana Mobile Prefix: +233

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

No documentation required

Date of Birth

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration
  • Certificate of Incorporation

Business Address

May be anywhere in the world

No documentation required

Incorporation Date (corporate entities) or Registration Date (partnerships or unincorporated entities)

No documentation required

Greece (GR)

Greece: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address r

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

ID or Passport Number

Proof of Identity

  • Government-issued ID
  • Passport

Tax ID Number

No documentation required

Contact Information (email or mailing address)

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Articles of Association
  • Articles of Incorporation
  • Extract from the commercial register

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Extract from the commercial register showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Tax ID Number

No documentation required

Contact Information (business email or mailing address)

No documentation required

Greece: Toll-Free Numbers

Greece Toll-Free Prefix: +30800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

No documentation required

ID or Passport Number

Proof of Identity

  • Government-issued ID
  • Passport

Tax ID Number

No documentation required

Contact Information (email or mailing address)

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Articles of Association
  • Articles of Incorporation
  • Extract from the commercial register

Business Address

May be anywhere in the world

No documentation required

Tax ID Number

No documentation required

Contact Information (business email or mailing address)

No documentation required

Hong Kong (HK)

Hong Kong: Mobile, National, Toll-Free Numbers

Hong Kong Mobile Prefix: +8526
Hong Kong National Prefixes: +85230, +85258
Hong Kong Toll-Free Prefix: +852800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Passport

Address

Proof of Address (must show name to demonstrate addressee is individual)

  • Correspondence with government departments (no more than 3 months old):
    • Tax return
    • Student loan statement
    • Voter registration
  • Correspondence with banks or financial institutions (no more than 3 months old):
    • Bank statement
    • Credit card account statement
  • Correspondence with public utilities (no more than 3 months old):
    • Electricity bill
    • Water bill
    • Gas bill
  • Correspondence with operators of public telecommunications services:
    • Mobile telecommunications service bill
    • Fixed telephone service bill
    • Internet access service bill
    • Pay TV service bill

Passport Number

Proof of Passport Number

  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Business Registration Certificate

Business Address

Proof of Address (must show name to demonstrate addressee is business)

  • Correspondence with government departments (no more than 3 months old):
    • Business Registration Certificate
  • Correspondence with banks or financial institutions (no more than 3 months old):
    • Bank statement
    • Credit card account statement
  • Correspondence with public utilities (no more than 3 months old):
    • Electricity bill
    • Water bill
    • Gas bill
  • Correspondence with operators of public telecommunications services:
    • Mobile telecommunications service bill
    • Fixed telephone service bill
    • Internet access service bill
    • Pay TV service bill

Business Registration Number

Proof of Business Registration Number

  • Business registration

Hungary (HU)

Hungary: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Invoicing Address

If different

No documentation required

Date of Birth

No documentation required

Place of Birth

No documentation required

Mother’s Name

No documentation required

Contact Information (email or mailing address)

No documentation required

Requirements for Businesses

Business Name

No documentation required

Registered Seat

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Extract from the commercial register or business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Invoicing Address

If different

No documentation required

Business Registration Number

No documentation required

Contact Information (business email or mailing address)

No documentation required

Hungary: Mobile Numbers

Hungary Mobile Prefix: +3670

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within Hungary

Proof of Hungarian Address

  • Government-issued ID showing Hungarian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Invoicing Address

If different

No documentation required

Date of Birth

No documentation required

Place of Birth

No documentation required

Mother’s Name

No documentation required

Contact Information (email or mailing address)

No documentation required

Requirements for Businesses

Business Name

No documentation required

Registered Seat

No documentation required

Business Address

Must be within Hungary

Proof of Hungarian Address

  • Extract from the commercial register or business registration showing Hungarian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Invoicing Address

If different

No documentation required

Business Registration Number

No documentation required

Contact Information (business email or mailing address)

No documentation required

Iceland (IS)

Iceland: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

The Information Required is not currently enabled for Icelandic phone numbers.

Ireland (IE)

Ireland: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Ireland: Mobile Numbers

Ireland Mobile Prefix: +35386

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence card

Address

Must be within Ireland

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registry

Business Address

Must be within Ireland

No documentation required

Ireland: National Numbers

Ireland National Prefix: +35376

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within Ireland

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within Ireland

No documentation required

Ireland: Toll-Free Numbers

Ireland Toll-Free Prefix: +3531800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Irish Toll-Free Numbers are not available to individuals.

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

No documentation required

Italy (IT)

Italy: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID (must include the ID number, issuing authority, and issue date)
  • Passport (must include the ID number, issuing authority, and issue date)

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Date of Birth

No documentation required

Place of Birth

No documentation required

Fiscal Code (Tax ID or equivalent such as Social Security Number in the US)

No documentation required

Nationality

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registry showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

VAT (or Business Registration ID, if VAT is unavailable)

No documentation required

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include the ID number, issuing authority, and issue date)
  • Passport (must include the ID number, issuing authority, and issue date)

Date of Birth of Authorized Representative

No documentation required

Place of Birth of Authorized Representative

No documentation required

Fiscal Code of Authorized Representative (Tax ID or equivalent such as Social Security Number in the US)

No documentation required

Nationality of Authorized Representative

No documentation required

Italy: Mobile Numbers

Italy Mobile Prefix: +393

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID (must include the ID number, issuing authority, and issue date)
  • Passport (must include the ID number, issuing authority, and issue date)

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Date of Birth

No documentation required

Place of Birth

No documentation required

Fiscal Code (Tax ID or equivalent such as Social Security Number in the US)

No documentation required

Nationality

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

Proof of Address

  • Business registry showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

VAT (or Business Registration ID, if VAT is unavailable)

No documentation required

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include the ID number, issuing authority, and issue date)
  • Passport (must include the ID number, issuing authority, and issue date)

Date of Birth of Authorized Representative

No documentation required

Place of Birth of Authorized Representative

No documentation required

Fiscal Code of Authorized Representative (Tax ID or equivalent such as Social Security Number in the US)

No documentation required

Nationality of Authorized Representative

No documentation required

Italy: Toll-Free Numbers

Italy Toll-Free Prefix: +39800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Italian Toll-Free Numbers are not available to individuals.

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

Proof of Address

  • Business registration showing the address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

VAT (or Business Registration ID, if VAT is unavailable)

No documentation required

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include the ID number, issuing authority, and issue date)
  • Passport (must include the ID number, issuing authority, and issue date)

Date of Birth of Authorized Representative

No documentation required

Place of Birth of Authorized Representative

No documentation required

Fiscal Code of Authorized Representative (Tax ID or equivalent such as Social Security Number in the US)

No documentation required

Nationality of Authorized Representative

No documentation required

Japan (JP)

Japan: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth
  • Certificate of tax payment
  • Utility bill

Date of Birth

Proof of Date of Birth

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth

Requirements for Businesses

Business Name

Proof of Identity

  • Corporate registry or foreign equivalent
  • Company seal certificate or foreign equivalent
  • Any other document issued by a governmental authority with the company’s name and address

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Corporate registry or foreign equivalent
  • Company seal certificate or foreign equivalent
  • Any other document issued by a governmental authority with the company’s name and address
  • Certificate of tax payment
  • Utility bill

Name of Authorized Representative

Proof of Identity

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth

Date of Birth of Authorized Representative

Proof of Date of Birth

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth

Japan: National, Toll-Free Numbers

Japan National Prefix: +8150
Japan Toll-Free Prefixes: +81120, +81800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth

Address

May be anywhere in the world

Proof of Address

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth
  • Certificate of tax payment
  • Utility bill

Date of Birth

Proof of Date of Birth

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth

Requirements for Businesses

Business Name

Proof of Identity

  • Corporate registry or foreign equivalent
  • Company seal certificate or foreign equivalent
  • Any other document issued by a governmental authority with the company’s name and address

Business Address

May be anywhere in the world

Proof of Address

  • Corporate registry or foreign equivalent
  • Company seal certificate or foreign equivalent
  • Any other document issued by a governmental authority with the company’s name and address
  • Certificate of tax payment
  • Utility bill

Name of Authorized Representative

Proof of Identity

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth

Address of Authorized Representative

Proof of Address

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth
  • Certificate of tax payment
  • Utility bill

Date of Birth of Authorized Representative

Proof of Date of Birth

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth

Authorization of Authorized Representative

Proof that Representative is Authorized to act on behalf of the business

  • Power of attorney

Business Description

Proof of Business Description

  • Corporate registry or Articles of Incorporation
  • Other government-issued document with a business description

Business Purpose for Number

No documentation required

Beneficial Ownership and Identity (applicable for any person or entity that owns 25% or more shares of voting rights)

Proof of Beneficial Ownership

  • Shareholders’ registry or equivalent document that includes shareholder information

Name of Beneficial Owner

If applicable

Proof of Identity

  • Corporate registry or foreign equivalent
  • Company seal certificate or foreign equivalent
  • Other document issued by a governmental authority with the company's name and address

Address of Beneficial Owner

If applicable

Proof of Address

  • Corporate registry or foreign equivalent
  • Company seal certificate or foreign equivalent
  • Other document issued by a governmental authority with the company's name and address

Name of Authorized Representative of Beneficial Owner

If applicable

Proof of Identity

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth

Date of Birth of Authorized Representative of Beneficial Owner

If applicable

Proof of Date of Birth

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth

Address of Authorized Representative of Beneficial Owner

If applicable

Proof of Address

  • Driver’s license
  • Certificate of driving record
  • Health insurance certificate
  • Maternity passbook
  • Passport
  • Resident card
  • Certificate of special permanent resident
  • Seal certificate of the seal to be used to conclude the call transfer service agreement
  • Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth

Authorization of Representative of Beneficial Owner

If applicable

Proof that Representative is Authorized to act on behalf of the business

  • Power of attorney

Lithuania (LT)

Lithuania: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID

Address

Must be within Lithuania

Proof of Lithuanian Address

  • Government-issued ID showing Lithuanian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within Lithuania

Proof of Lithuanian Address

  • Business registration showing Lithanian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Lithuania: Mobile Numbers

Lithuania Mobile Prefix: +3706

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

No documentation required

Business Registration Number

Proof of Business Registration Number

  • Business registration

Luxembourg (LU)

Luxembourg: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Certificate confirming person filed application for international protection

Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Date of Birth

No documentation required

Place of Birth

No documentation required

Identity Document Type

Proof of Identity Document Type

  • Government-issued ID
  • Passport
  • Certificate confirming person filed application for international protection

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID
  • Passport
  • Certificate confirming person filed application for international protection

Identity Document Issuing Country

Proof of Identity Document Issuing Country

  • Government-issued ID
  • Passport
  • Certificate confirming person filed application for international protection

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Malaysia (MY)

Malaysia: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Malaysia: Mobile Numbers

Malaysia Mobile Prefixes: +6016, +6011

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID
  • Passport

Identity Document Issuing Country

Proof of Identity Document Issuing Country

  • Government-issued ID
  • Passport

Address

Must be within Malaysia

Proof of Malaysian Address

  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Mailing Address

Proof of Mailing Address

  • Utility bill (less than 1 month old)

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within Malaysia

Proof of Malaysian Address

  • Business registration showing Malaysian address

Name of Authorized Representative

Proof of Identity

  • Government-issued ID with picture
  • Passport

Identity Document Number of Authorized Representative

Proof of Identity Document Number

  • Government-issued ID
  • Passport

Identity Document Issuing Country of Authorized Representative

Proof of Identity Document Issuing Country

  • Government-issued ID
  • Passport

Address of Authorized Representative

Must be within Malaysia

Proof of Malaysian Address

  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Letter of Authorization for Authorized Representative

Proof that representative is authorized to act on behalf of the business

  • Executed Letter of Authorization

Malaysia: Toll-Free Numbers

Malaysia Toll-Free Prefix: +601800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

Proof of Address

  • Business registration
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Mexico (MX)

Mexico: Local, Mobile Numbers

Mexico Mobile Prefix: +5255499

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Recent utility bill
  • Recent government communication

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registration showing local address
  • Recent utility bill
  • Recent government communication

Mexico: Toll-Free Numbers

Mexico Toll-Free Prefixes: +52800, +521800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing the address
  • Recent utility bill
  • Recent government communication

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

Proof of Address

  • Business registration showing the address
  • Recent utility bill
  • Recent government communication

Moldova (MD)

Moldova: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Netherlands (NL)

Netherlands: Local, National Numbers

Netherlands National Prefix: +3185

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Netherlands: Mobile Numbers

Netherlands Mobile Prefix: +3197

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

Netherlands: Toll-Free Numbers

Netherlands Toll-Free Prefix: +31800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Purpose for Number

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

Business Purpose for Number

No documentation required

New Zealand (NZ)

New Zealand: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register
  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Excerpt from the commercial register showing local address
  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

New Zealand: Toll-Free Numbers

New Zealand Toll-Free Prefix: +64800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

Nigeria (NG)

Nigeria: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

The Information Required is not currently enabled for Nigerian phone numbers.

Norway (NO)

Norway: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Identity Document Number and Type

Proof of Identity

  • Government-issued ID
  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Business Registration Number

Proof of Identity

  • Business registration

Norway: Mobile, Toll-Free Numbers

Norway Mobile Prefix: +4759
Norway Toll-Free Prefix: +47800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID with picture
  • Passport

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing address
  • Utility bill

Identity Document Number and Type

Proof of Identity

  • Government-issued ID with picture
  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

Proof of Address

  • Business registration showing address
  • Utility bill

Business Registration Number

Proof of Identity

  • Business registration

Name of Authorized Representative

Proof of Identity

  • Government-issued ID with picture
  • Passport

Authorization of Authorized Representative

Proof of Authorization to act on behalf of company

  • Power of Attorney
  • Other official documentation such as the commercial registry identifying the person as a country manager and an Authorized Representative

Poland (PL)

Poland: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport (for non-EU or Swiss citizens)
  • Residence card (for non-EU or Swiss citizens)

Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID or other government-issued document confirming PESEL or National ID (REGON) number
  • Passport confirming passport number (for non-EU or Swiss citizens)
  • Residence card confirming residence card number (for non-EU of Swiss citizens)

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from a relevant business register (for example, National Court Register or business activity register)

Business Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Business Registration Number

Proof of Business Registration Number

  • Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence card

Authorization of Authorized Representative

Proof of Authorization to act on behalf of company

  • Power of Attorney
  • Other official documentation identifying the person as an Authorized Representative (for example, business registration identifying the individual as a country manager)

Poland: Mobile Numbers

Poland Mobile Prefixes: +4873, +4879

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport (for non-EU or Swiss citizens)
  • Residence card (for non-EU or Swiss citizens)

Address

May be anywhere in the world

No documentation required

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID or other government-issued document confirming PESEL or National ID number
  • Passport confirming passport number (for non-EU or Swiss citizens)
  • Residence card confirming residence card number (for non-EU or Swiss citizens)

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from a relevant business register (for example, National Court Register or business activity register)

Business Address

May be anywhere in the world

No documentation required

Business Registration Number

Proof of Business Registration Number

  • Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence card

Authorization of Authorized Representative

Proof of Authorization to act on behalf of company

  • Power of Attorney
  • Other official documentation identifying the person as an Authorized Representative (for example, a commercial registry identifying the individual as a country manager)

Poland: Toll-Free Numbers

Poland Toll-Free Prefix: +48800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport (for non-EU or Swiss citizens)
  • Residence card (for non-EU or Swiss citizens)

Address

May be anywhere in the world

No documentation required

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID or other government-issued document confirming PESEL or National ID number
  • Passport confirming passport number (for non-EU or Swiss citizens)
  • Residence card confirming residence card number (for non-EU or Swiss citizens)

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from relevant business register (for example, National Court Register or business activity register)

Business Address

May be anywhere in the world

No documentation required

Business Registration Number

Proof of Business Registration Number

  • Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register

Portugal (PT)

Portugal: Mobile, National Numbers

Portugal Mobile Prefix: +3519
Portugal National Prefix: +35130

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Residence permit
  • Passport

Address

Must be within Portugal

Proof of Portuguese Address

  • Government-issued ID showing Portuguese address
  • Utility bill

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register

Business Address

Must be within Portugal

Proof of Portuguese Address

  • Excerpt from the commercial register showing Portuguese address

Business Tax Number (for example, VAT)

Proof of Tax Number

  • Government-issued ID showing tax number

Portugal: Toll-Free Numbers

Portugal Toll-Free Prefix: +351800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Residence permit
  • Passport

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing the address
  • Utility bill

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register

Business Address

May be anywhere in the world

Proof of Address

  • Excerpt from the commercial register showing the address

Tax ID

Proof of Tax ID

  • Government-issued documentation containing Tax ID

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.

Qatar (QA)

Qatar: Toll-Free Numbers

Qatar Toll-Free Prefix: +974800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.

Romania (RO)

Romania: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence or labor permit

Date of Birth

No documentation required

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Series, Number, and Expiry Date of Passport or Identity Card

Proof of Series, Number, and Expiry Date

  • Government-issued ID
  • Passport
  • Residence or labor permit

Requirements for Businesses

Business Name

Proof of Identity

  • Trade registry certificate
  • Fiscal registration/VAT certificate
  • Excerpt from the commercial or trade registry

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Excerpt from the commercial or trade registry showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Trade Registry Number or Fiscal Number (for example, VAT)

Proof of Trade Registry or Fiscal Number

  • Trade registry certificate
  • Fiscal registration/VAT certificate
  • Excerpt from the commercial or trade registry

Name of Authorized Representative

Proof of Identity

  • Passport
  • Identity card
  • Residence or labor permit

Authorization of Representative

Proof that representative is authorized to act on behalf of the business

  • Power of attorney
  • Other documentation showing the individual is a director or country manager for the business

Date of Birth of Authorized Representative

No documentation required

Address of Authorized Representative

No documentation required

Series, Number, and Expiry of Identity Document of Authorized Representative

Proof of Series, Number, and Expiry Date of Identity Document

  • Passport
  • Identity card
  • Residence or labor permit

Romania: Mobile, Toll-Free Numbers

Romania Toll-Free Prefix: +40800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence or labor permit

Date of Birth

No documentation required

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing matching address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Series, Number, and Expiry Date of Passport or Identity Card

Proof of Series, Number, and Expiry Date

  • Government-issued ID
  • Passport
  • Residence or labor permit

Requirements for Businesses

Business Name

Proof of Identity

  • Trade registry certificate
  • Fiscal registration/VAT certificate
  • Excerpt from the commercial or trade registry

Business Address

May be anywhere in the world

Proof of Address

  • Excerpt from the commercial or trade registry showing matching address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Trade Registry Number or Fiscal Number (for example, VAT)

Proof of Trade Registry or Fiscal Number

  • Trade registry certificate
  • Fiscal registration/VAT certificate
  • Excerpt from the commercial or trade registry

Name of Authorized Representative

Proof of Identity

  • Passport
  • Identity card
  • Residence or labor permit

Authorization of Representative

Proof that representative is authorized to act on behalf of the business

  • Power of attorney
  • Other documentation showing the individual is a director or country manager for the business

Date of Birth of Authorized Representative

No documentation required

Address of Authorized Representative

No documentation required

Series, Number, and Expiry of Identity Document of Authorized Representative

Proof of Series, Number, and Expiry Date of Identity Document

  • Passport
  • Identity card
  • Residence or labor permit

Saudi Arabia (SA)

Saudi Arabia: Toll-Free Numbers

Saudi Arabia Toll-Free Prefix: +966800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.

Singapore (SG)

Singapore: Mobile Numbers

Singapore Mobile Prefix: +658

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Employment pass

Identity Document Number (Passport Number, FIN, NRIC)

Proof of Identity Document Number

  • Government-issued ID
  • Passport
  • Employment pass

Billing Address

May be anywhere in the world

No documentation required

Service Address

If different

No documentation required

Email Address

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Registration Number

Proof of Business Registration Number

  • Business registration

Billing Address

May be anywhere in the world

No documentation required

Service Address

If different

No documentation required

Email Address

No documentation required

Singapore: National Numbers

Singapore National Prefix: +653

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Employment pass

Identity Document Number (Passport Number, FIN, NRIC)

Proof of Identity Document Number

  • Government-issued ID
  • Passport
  • Employment pass

Billing Address

May be anywhere in the world

No documentation required

Service Address

If different

No documentation required

Email Address

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Registration Number

Proof of Business Registration Number

  • Business registration

Billing Address

May be anywhere in the world

No documentation required

Service Address

If different

No documentation required

Email Address

No documentation required

Singapore: Toll-Free Numbers

Singapore Toll-Free Prefix: +65800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Singaporean Toll-Free Numbers are not available to individuals.

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Registration Number

Proof of Business Registration Number

  • Business registration

Slovakia (SK)

Slovakia: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID
  • Passport

Nationality

No documentation required

Title

No documentation required

Birth Certificate Code (Birth Registration Number)

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Registered Seat

Proof of Registered Seat

  • Business registration

Business Registration Number

Proof of Business Registration Number

  • Business registration

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport

Authorization of Representative

Proof that representative is authorized to act on behalf of company

  • Power of Attorney
  • Other documentation showing the individual is a director or country manager for the business

Slovakia: Mobile, Toll-Free Numbers

Slovakia Mobile Prefix: +4219
Slovakia Toll-Free Prefix: +421800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

No documentation required

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID
  • Passport

Nationality

No documentation required

Title

No documentation required

Birth Certificate Code (Birth Registration) Number

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

No documentation required

Registered Seat

Proof of Registered Seat

  • Business registration

Business Registration Number

Proof of Business Registration Number

  • Business registration

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport

Authorization of Authorized Representative

Proof that representative is authorized to act on behalf of business

  • Power of Attorney
  • Other documentation showing the individual is a director or country manager for the business

Slovenia (SI)

Slovenia: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Excerpt from the commercial register showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Slovenia: Mobile Numbers

Slovenia Mobile Prefix: +38631

No information or documentation is required for Slovenia Mobiile Numbers.

South Africa (ZA)

South Africa: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address of Authorized Representative

No documentation required

Identity Number of Authorized Representative

Proof of Identity Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality of Authorized Representative

No documentation required

Business Registration Number

Proof of Business Registration

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

South Africa: Mobile Numbers

South Africa Mobile Prefix: +2760

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address

Must be within South Africa

Proof of South African Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Number

Proof of Identity Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number so the business registration can be verified in reference to this document

Business Address

Must be within South Africa

Proof of South African Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address of Authorized Representative

No documentation required

Identity Number of Authorized Representative

Proof of Identity Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality of Authorized Representative

No documentation required

Business Registration Number

Proof of Business Registration Number

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

South Africa: Toll-Free Numbers

South Africa Toll-Free Prefix: +27800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address

May be anywhere in the world

Proof of Address

  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

Business Address

May be anywhere in the world

Proof of Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address of Authorized Representative

May be anywhere in the world

No documentation required

Identity Number of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

South Africa: VoIP Numbers

South Africa National/VoIP Prefix: +2787

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address

May be anywhere in the world

Proof of Address

  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Number

Proof of Identity Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

Business Address

May be anywhere in the world

Proof of Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address of Authorized Representative

No documentation required

Identity Number of Authorized Representative

Proof of Identity Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality of Authorized Representative

No documentation required

Business Registration Number

Proof of Business Registration Number

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

South Korea (KR)

South Korea: Mobile Numbers

South Korea Mobile Prefix: +821

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

South Korea: Toll-Free, VoIP Numbers

South Korea Toll-Free Prefix: +82308
South Korea VoIP Prefix: +8270

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

No documentation required

Spain (ES)

Spain: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence card

Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Fiscal Identification Number

No documentation required

Business Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Spain: Mobile, National, Toll-Free Numbers

Spain Mobile Prefixes: +34911, +34955, +3498, +34931, +34960, +34971
Spain National Prefix: +34518
Spain Toll-Free Prefix: +34900

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Residence card

Identification Document Number

No documentation required

Address

Must be within Spain

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Fiscal Identification Number

No documentation required

Business Address

Must be within Spain

No documentation required

Sweden (SE)

Sweden: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

Must be within Sweden

Proof of Swedish Address

  • Government-issued ID showing Swedish address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Business Name

No documentation Required

Business Address

Must be within Sweden

Proof of Swedish Address

  • Business registration showing Swedish address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Sweden: Mobile, National, Toll-Free Numbers

Sweden Mobile Prefix: +467
Sweden National Prefix: +4610
Sweden Toll-Free Prefix: +46200

No information or documentation is required for Swedish Mobile, National, and Toll-Free Numbers.

Switzerland (CH)

Switzerland: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Swiss Visa
  • Passport
  • Swiss Resident’s Permit

Address

Must be within locality or region covered by the phone number's prefix

No documentation required

Date of Birth

Proof of Date of Birth

  • Personal ID card showing date of birth
  • Passport

Type, Number, and Issuing Country of Official ID

Proof of Type, Number, and Issuing Country of ID

  • Government-issued ID
  • Swiss Visa
  • Passport
  • Swiss Resident’s Permit

Nationality

No documentation required

Profession

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from commercial or official business register

Registered Office Address

Proof of Registered Office Address

  • Excerpt from commercial or official business register

Business Address

If different

No documentation required

Unternehmens-Identifikatio nsnumber (UID) for Swiss entities

No documentation required

Switzerland: Mobile Numbers

Switzerland Mobile Prefix: +417

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Swiss Visa
  • Passport
  • Swiss Resident’s Permit

Address

May be anywhere in the world

No documentation required

Date of Birth

Proof of Date of Birth

  • Personal ID card (with date of birth shown)
  • Passport

Type, Number, and Issuing Country of Official ID

Proof of Type, Number, and Issuing Country of ID

  • Personal ID card
  • Swiss Visa
  • Passport
  • Swiss Resident’s Permit

Nationality

No documentation required

Profession

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from commercial or official business register

Address of Registered Office

May be anywhere in the world

Proof of Registered Office Address

  • Excerpt from commercial or official business register

Unternehmens-Identifikatio nsnumber (UID) for Swiss entities

No documentation required

Switzerland: Toll-Free Numbers

Switzerland Toll-Free Prefix: +41800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Swiss Toll-Free Numbers are not available to individuals.

Requirements for Businesses

Business Name

Proof of Identity

  • Excerpt from the commercial register
  • Business registration

Business Address

May be anywhere in the world

No documentation required

Turkey (TR)

Turkey: National/VoIP Numbers

Turkey National Prefix: +90850

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

No documentation required

Name of Authorized Representative

Proof of Identity

  • Government-issued ID
  • Passport

Address of Authorized Representative

May be anywhere in the world

No documentation required

Turkey: Toll-Free Numbers

Turkey Toll-Free Prefixes: +90800 , +90811, +90812

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

Phone Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.

United Arab Emirates (AE)

United Arab Emirates: Toll-Free Numbers

United Arab Emirates Toll-Free Prefix: +971800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.

United Kingdom (GB)

United Kingdom: Local, National Numbers

UK National Prefix: +4433

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

None

If emergency carriage is required (999 or 112 outbound dialing, for example), individuals must provide a UK address*

No documentation required

Requirements for Businesses

None

If emergency carriage is required (999 or 112 outbound dialing, for example), businesses must provide a UK address*

No documentation required

* Because Twilio's services are VoIP-based, 112 or 999 dialing could become unavailable if there is a power cut, a power failure, or a failure of the Internet connection.

UK: Mobile, Toll-Free Numbers

UK Mobile Prefix: +447
UK Toll-Free Prefixes: +44808, +44800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

None

No documentation required

Requirements for Businesses

None

No documentation required

Venezuela (VE)

Venezuela: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Intended Purpose (for example, personal, healthcare business, marketing business)

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business Industry and Purpose (for example, healthcare, financial services)

No documentation required

Venezuela: Toll-Free Numbers

Venezuela Toll-Free Prefix: +58800

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Alternative Phone Number (for non-Venezuelan users)

No documentation required

Intended Purpose (for example, personal, healthcare business, marketing business)

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

Requirements for Businesses

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

Alternative Phone Number (for non-Venezuelan users)

No documentation required

Business Industry and Purpose (for example, healthcare, financial services)

No documentation required

Letter of Authorization (LOA)

Executed Letter of Authorization

  • Executed Letter of Authorization

If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.

Vietnam (VN)

Vietnam: Local Numbers

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Employment pass

Identity Document Number (Passport, FIN, NRIC)

Proof of Identity Document Number

  • Government-issued ID
  • Passport
  • Employment pass

Service Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Billing Address

If different

No documentation required

Email Address

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Registration Number

Proof of Business Registration Number

  • Business registration

Business Service Address

Must be within locality or region covered by the phone number's prefix

Proof of Local Address

  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Billing Address

If different

No documentation required

Email Address

No documentation required

Vietnam: Mobile Numbers

Vietnam Mobile Prefix: +8486

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Employment pass

Identity Document Number (Passport, FIN, NRIC)

Proof of Identity Document Number

  • Government-issued ID
  • Passport
  • Employment pass

Billing Address

No documentation required

Service Address

If different

No documentation required

Email Address

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Registration Number

Proof of Business Registration Number

  • Business registration

Billing Address

No documentation required

Service Address

If different

No documentation required

Email Address

No documentation required

Vietnam: Toll-Free Numbers

Vietnam Toll-Free Prefix: +84120

Information Required

Documentation Required

Acceptable Documentation

One of the following

Requirements for Individuals

Name

Proof of Identity

  • Government-issued ID
  • Passport
  • Employment pass

Identity Document Number (Passport, FIN, NRIC)

Proof of Identity Document Number

  • Government-issued ID
  • Passport
  • Employment pass

Address

May be anywhere in the world

No documentation required

Requirements for Businesses

Business Name

Proof of Identity

  • Business registration

Business Registration Number

Proof of Business Registration Number

  • Business registration

Business Address

May be anywhere in the world

No documentation required

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