Voice Conference and Broadcast

Learn how to use Twilio's conference features and REST API to build a conference line with advanced controls. Additionally learn how to build a voice broadcast system as part of this Rapid Response application.

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About this application

Rapid Response Kit

This PHP - Laravel sample application is inspired by the Rapid Response Kit, built by Twilio and used all over the world by organizations who need to act quickly in disastrous situations.

Aid workers can use the tools in this app to communicate immediately with a large group of volunteers. In situations where all parties need to talk at once the organizer can quickly spin up a conference line. In other situations she can broadcast a spoken message to a list of volunteer phone numbers.

To run this sample app yourself, download the code and follow the instructions on GitHub. You might also want to click around the views for this app, since in this tutorial we will only be covering the Twilio pieces.

Let's get started! Click the right arrow above to move to the next step of the tutorial.


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Create a Conference Number

Before we can call our conference line we need to configure one of our Twilio numbers to send our web application an HTTP request when we get an incoming call.

Click on one of your numbers and configure the Voice URL to point to our app. In our code the route will be /conference/join.

Configuring a Twilio Number


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Create a Simple Conference Call

Our Twilio number is now configured to send HTTP requests to this controller method on any incoming voice calls. Our app responds with TwiML to tell Twilio how to handle the call.

We use the Twilio PHP library to generate some TwiML that tells Twilio to Dial into a Conference that we're naming "RapidResponseRoom". This means that anyone who calls your Twilio number will automatically join this conference.

Next we'll turn this into a moderated conference line, with a moderator and listeners.


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Create a Moderated Conference

In this scenario we ask for the caller's role before we connect them to the conference. These roles are:

  • Moderator: can start and end the conference
  • Speaker: can speak on the conference call
  • Listener: is muted and can only listen to the call

In this controller we Say a simple message and then ask the caller to choose a role. Next we tell Twilio to Gather a button press from the caller's phone so we know which role they want to use.


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Connect to a Moderated Conference

The gather verb from the previous step included an action parameter that took an absolute or relative URL as a value — in our case, the conference/connect route.

When the caller finishes entering digits Twilio makes a GET request to this URL including a Digits parameter with the number our caller chose.

We use that parameter to set a couple variables, $muted and $moderator, which we then use to configure our Dial and Conference TwiML elements.


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Voice Broadcast

Rapid Response Kit

In addition to hosting conference calls, an organizer can use our application to broadcast a voice message to a list of phone numbers. She can do this by choosing a recording from a dropdown, entering a list of phone numbers and clicking 'Submit'.

To power this feature, we'll use Twilio's REST API to fetch all of the recordings associated with our account. If our organizer wants to record a new message, we'll call her phone and record her response.

Let's take a look at the code.


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Fetch Recordings

This route fetches all of the recordings associated with our Twilio account. We could filter these results by date or call sid using Twilio's API, but for this example we just pull all recordings.

In order to use Twilio's handy API we need to first create our Twilio client, which we can easily do by passing our credentials.

Once we get all of the recordings we need to render a JSON response of our recordings object. This route will be called by our Javascript on page load.


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Recording a new Message

If the organizer needs to make a new recording, we simply call her and record the call. Twilio makes this simple with the Record verb.

Here we Say something to the caller and then Record her message. There are many more options we can pass to Record, but here we simply tell it to stop recording when '*' is pressed and to redirect to recording/hangup, so the call drops when the recording is finished.


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Broadcast a Recorded Message

This controller processes our voice broadcast webform, starting with the phone numbers our organizer provided.

Next we initiate a phone call to each number using Twilio's REST API.

When Twilio connects this call it will make a request to the url parameter to get further instructions. We include a recording_url parameter in that URL so that our broadcast@play controller will know which recording to use.

That makes the work for our broadcast/play route simple — we just Play the recording.


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Where to next?

That's it! We've just implemented two major features of a Rapid Response Kit! Maybe in the future we can tackle some of the other features and build a full-fledge kit!

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