Twilio Changelog

In order to enhance security for all of our users, Twilio SendGrid now requires customers on all Essentials plans to use API Key authentication on all API requests and SMTP configurations. Customers must also enable Two-Factor Authentication (2FA) for all users, including teammates. Visit our docs for more information on Upgrading to API Keys and Enabling Two-Factor Authentication. If you did not receive notifications about this change please update your account email address.

HTTP callbacks (webhooks) for inbound WhatsApp messages now include new ProfileName, WaId, Forwarded, and FrequentlyForwarded parameters. The ProfileName parameter contains the WhatsApp sender's profile name and the WaId parameter contains the WhatsApp ID of the contact sending the incoming message. For messages received that have been forwarded or forwarded many times the parameters Forwarded or FrequentlyForwarded, respectively, will appear with the value true.

Twilio’s Programmable Voice <Siprec> TwiML instruction now supports Secure Media encryption using Secure Real-time Transport Protocol (SRTP); this allows customers to encrypt transmission of their SIPREC media stream. Additionally, you can now send traffic to your SIPREC servers from any Twilio Edge Location, which will allow for improved performance internationally.

To get started, pass `secure=true` with the Recording Server SIP URI when configuring Twilio SIPREC connector.

Example

sip:alice@example.com;secure=true

Additionally, you can also select the Twilio Edge Location to use when streaming to your SIPREC servers by specifying the ‘edge’ parameter in the Connector’s Session Recording Server SIP URI.

Example

sip:alice@example.com;edge=frankfurt

More information regarding the ‘secure’ and ‘edge’ parameters can be found in the Programmable Voice SIP documentation.

To learn more about Twilio’s <Siprec> functionality, please check the <Siprec> documentation.

We are excited to announce the General Availability of Account Insights for all customers in console. Account Insights offers unprecedented transparency for customers to monitor, troubleshoot, and optimize Twilio usage.

All Twilio customers can view usage and message traffic.

For Data and Enterprise Edition customers, the GA launch enables customized multidimensional filters including sub account filtering and saving reports. The following data is available:

• Usage: spend per usage category across the account
• Message Delivery: How messages are delivered across carriers
• Audit Events: For Security and Enterprise Editions customers to see what configuration or data changes were made to the account
• Reseller: for Twilio resellers to see customer usage

Account Insights is available on the Twilio console for all customers.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.24.

This release of Flex UI and WebChat UI introduces new syntax options for Chat Markdown including support for new elements (headings, ordered lists, code snippets, block quotes). To learn more about Markdown, visit our Flex docs. Markdown is currently in Beta and can be enabled for your account on the Pre-Release Features Page.

For a full changelog, visit the release notes for our client libraries:

Flex UI 1.24

Flex Webchat 2.7

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

As previously communicated, starting today, February 5, 2021, you will be able to view call and conference logs in Console--and retrieve the resources via GET to the /Calls and /Conferences endpoints--for thirteen months after the resource is created. This represents a significant change as these logs are currently stored indefinitely by Twilio and retrievable via Console and API.

We provide a Bulk Export utility in Console and via API. Bulk Export generates S3 files containing one day of data per file and delivers the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.

If you view logs in Console there is no follow up action, but just be aware that calls and conferences will now only display logs for the previous 13 months.

If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

As previously communicated, starting today, February 5, 2021, you will be able to view call logs in Console--and retrieve the resources via GET to the /Calls endpoint--for thirteen months after the resource is created. This represents a significant change as these logs are currently stored indefinitely by Twilio and retrievable via Console and API.

We provide a Bulk Export utility in Console and via API. Bulk Export generates S3 files containing one day of data per file and delivers the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.

If you view logs in Console there is no follow up action, but just be aware that calls will now only display logs for the previous 13 months.

If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

We’re introducing PSTN access for Microsoft Team Direct Routing using Audiocodes SBC and Twilio Elastic SIP Trunking. This combination enables any organization using Microsoft Teams Direct Routing to connect to the PSTN via Twilio Elastic SIP Trunking. You can learn more about this solution in our blog. Also, you can find the Press Release here.

If you are interested in learning about other solutions, see our Solution Blueprints.

We now display the default version of the Twilio SDK dependency and Runtime handler included on all Builds.

You should always see Twilio and @twilio/runtime-handler in the dependencies pane if you are using the UI and build details using API. This change does not apply to Functions(Classic).

You can determine the latest version of Twilio Node helper library here or simply add the latest dependencies on your twilio functions with a * or latest. Keeping twilio helper libraries up to date enables you to take advantage of the latest Twilio product functionality.

Read more about setting dependencies on Functions here.

Twilio has completed validation of the integration between Flex and Puzzel WFM. The following features have been verified and are available for customers of Flex and Puzzel:

• Workforce Management
  • Historical data for forecasting
  • Agent schedule creation
  • Real-time adherence

To learn more about Puzzel’s WFM capabilities and how to enable it for your application, visit our integration documentation.