Twilio’s Digital Millennium Copyright Act (“DMCA”) Policy

Twilio respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998, Twilio will respond expeditiously to claims of copyright infringement committed using Twilio’s products or services if such claims are reported to Twilio’s Designated DMCA Agent. Find more information about the DMCA on the U.S. Copyright Office webpage at https://www.copyright.gov/dmca/.

If you are a copyright owner or an agent thereof, and you believe someone is infringing your copyrights using Twilio’s products or services, please report the alleged copyright infringement by sending a DMCA Notice via copyrights@twilio.com.

Please include the following information in your Notice:

  • Full name
  • Email address
  • Mailing address (optional)
  • Phone number (optional)
  • Name of copyright owner
  • Your relationship to the copyright owner
  • The copyrighted work that you are claiming has been infringed (identify the work with a URL and/or a description)
  • The material that you are claiming is infringing or is the subject of infringing activity and sufficient information for Twilio to locate the infringing material or discover the infringing activity (such as URLs, examples, or a description)
  • A statement that you have a good faith belief that the use of the material in the manner described in your notice is not authorized by the copyright owner, its agent, or the law; that the information in this notice is accurate; and, under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the copyright owner.

Upon receipt of a complete DMCA Notice, Twilio will take whatever action it deems appropriate, in its sole discretion, including removal or disabling of the content at issue from our products or services.

We may provide your contact information, including your name and email address, the name of the copyright owner, and/or the contents of your DMCA Notice to the party using the material you are reporting. We may also contact you if we have questions about your Notice.

For information about how Twilio handles personal data, see our privacy statement at Twilio Privacy.