Twilio Discord FAQ

Last Updated: September 5, 2025

Be polite and patient. Everyone is here to chat, learn and help.
Stay on topic. Keep discussions relevant to the channel's purpose.
Use threads for discussions. If a conversation starts in a channel, continue in a thread to keep the channel organized.
React appropriately. Use emojis to show appreciation or agreement, but avoid spamming.
Avoid excessive self-promotion. Share resources only if they add value to the discussion.
Ask for clarification. If you don’t understand a response, ask politely for more details.

Be clear and specific. Do not ask for help without stating your problem. Explain what you’re trying to do, what you’ve tried, and what isn’t working.
Use minimal research. Attempt some solutions on your own before asking. Include what you tried and why it didn’t work. Lazy questions get slower responses.
Include error messages. If there’s an error message, include it in your post. These are often key to diagnosing issues.
Reference resources first. Check the ⁠faq and other official Twilio documentation before asking. If those don’t help, explain what you’ve already reviewed.
Avoid screenshots for code. Always use code blocks (see Sharing Code in Discord below).

Use the right channel: Problems related to specific Twilio products or frameworks go to dedicated channels #dev-help
- General discussion or learning resources go to ⁠#general.
- Memes, jokes, and off-topic content go to ⁠#random.
- Anything support related can go to the #help channel or directly to support at https://help.twilio.com/
Example:
- I am trying to use Twilio Conversations to enable anonymous communication between multiple phone numbers. I have configured my Account SID and environment variables, but I encounter the following error when running my tests: X error. I have reviewed the Twilio documentation and could not find any references to this error. Has anyone experienced this issue or can provide guidance on troubleshooting it?
  - This question would go in ⁠#dev-help

This keeps your code readable.
For multiple languages (JS, HTML, CSS), include the language identifier after the backticks.
For longer snippets or interactive demos, consider JSFiddle or CodePen.
Formatting tips:
- Indent consistently.
- Avoid pasting images of code.
- Use line breaks for readability.

Stay respectful and inclusive. Twilio Discord is a safe space for developers of all backgrounds.
Keep threads organized. Reply in threads instead of creating new messages for the same topic.
Upvote helpful answers. Give recognition to those who help you; it encourages more engagement.
Avoid sharing sensitive information. Never share API keys, account credentials, or personal info.

Need help with Discord itself? Contact a Moderator (roles: Admin, Moderator, Twilio Champions).

Report violations of the code of conduct: Use the anonymous reporting form in ⁠#moderation.