Twilio Build is a partner program for cloud innovators and change agents, with a mission to transform how businesses connect their customers in the modern world. Twilio Build empowers our partners in that mission through tailored resources, training, and tools. Through this program, Twilio shares expertise around specific business functions, product areas, and industries so our partners can best serve customers and differentiate their practices.
These policies describe the requirements for participating in the Twilio Build program, including access to the Build Community and to the Twilio Showcase (“Program Policies”). Additional terms and associated benefits for participating in Twilio’s Consulting and Technology Partner Programs are also outlined below.
Twilio may revise these Program Policies from time to time. If we do, the revised terms will supersede prior versions. Unless Twilio says otherwise, revisions will be effective upon the effective date indicated above.
1. PROGRAM OVERVIEW
1.1. Enrollment. To enroll in Twilio’s Technology Partner Program or the Consulting Partner Program, you must complete the Program Application located online at Become a Twilio Partner. As part of this application, you must satisfy Twilio’s qualifications and requirements and agree to the Partner Terms of Service (“PTOS”) at https://showcase.twilio.com/s/partner-tos.
Once your application to become a Partner has been approved by Twilio, your participation in Twilio Build will be subject to the applicable requirements outlined in the Technology Partner Program Guide and Consulting Partner Program Guide (“Program Requirements”).
1.2. Onboarding. Once you are approved as a Twilio Partner, you will receive a confirmation email from Twilio containing log-in credentials to Build Community and Twilio Showcase.
1.3. Benefits. In order to receive the program benefits of Twilio Build, you must remain in good standing with the applicable Program Requirements. Twilio has the right to audit your progress and your fulfillment of the Program Requirements.
2. PUBLICITY AND MARKETING
2.1. Opt-In to Twilio’s Program Marketing. Twilio may use the contact information you provide to periodically send you information about Twilio, Twilio Build, or other material that Twilio believes may be of interest to you as a Partner. You give us permission to collect, store, use, disclose and process any information that you provide to us in connection with the Program, including information from your use of the Twilio site or any third party websites and software. Twilio will use your personal information according to the Twilio privacy policies which are available on the Twilio Legal Page at https://www.twilio.com/legal/tos and can be found by navigating to the section titled “Privacy.”
If you would like to unsubscribe from these updates and marketing, please let Twilio know by responding to the confirmation email we send you when you join the Partner Program. Going forward, you can always unsubscribe at any time by contacting our support team.
2.2 Press Releases and Public Statements. Please note that as a Partner, you will need to get Twilio’s prior written approval on any press releases or other public statements regarding your participation as a Partner in Twilio Build.
2.3 Identifying Yourself as a Twilio Build Partner. If your participation in the Program meets the qualifications described in the Program Policies (each qualified partner, a “Logo Partner”), Twilio may provide you with a graphic image that identifies you as a Program participant (the “Twilio Build Partner Logo”), which we may modify from time to time. Twilio may also assign different badges based on the partner tier level (“Program Tiers”) a Logo Partner achieves (each a “Partner Badge”).
As a Logo Partner, you may use and display the Partner Badge that corresponds with the Program Tier that Twilio has designated for you. Specifically, you will have a non-exclusive, worldwide, royalty-free, revocable license to display the most recent version of the Twilio Partner Program Logo and/or Partner Badge on your websites and your offline materials (e.g., in any printed material, mailing, or other document) to identify your participation in the Program. Any additional uses of the Twilio Partner Program Logo or Partner Badge requires Twilio’s prior written approval.
It is important that you may not modify your Twilio Partner Program Logo or Partner Badge in any way, and that you may not transfer, assign or sublicense your Twilio Partner Program Logo or Partner Badge to any other person or entity. When using the Twilio Partner Program Logo or Partner Badge, you must also follow Twilio’s guidelines at https://www.twilio.com/legal/trademark, as those guidelines are updated from time to time.
Twilio may revoke your license to use your Twilio Partner Program Logo or Partner Badge at any time by giving you written notice. Twilio reserves all rights in the Twilio Partner Program Logo and Partner Badges and related intellectual property rights. Except as expressly described in this Section, Twilio does not transfer or license any additional rights to the Twilio Partner Program Logo and the Partner Badge, or related intellectual property rights.
3. PROGRAM CONTENT AND INFORMATION
3.1. Program Content. Twilio may provide to you as a Program benefit text, images, web content, audio, video, or other content (excluding software) through a variety of means including through the Build Community and third-party websites and software (“Program Content”).
3.2. Ownership and Usage. Twilio exclusively owns and reserves all right, title and interest in the Services, Documentation, Twilio's Confidential Information, and any Service Data that Twilio gathers while providing Services (as these terms are defined in the PTOS). Twilio reserves all rights not expressly granted to you. In turn, you will exclusively own and reserve all right, title and interest in your own Partner Solutions, your own Confidential Information, and your End Customer Data (as those terms are defined in the PTOS).
3.3. Restrictions. You agree that you will not use the Program Content in any manner or for any purpose other than as expressly permitted by these Program Policies. You may not and may not attempt to: (a) use, reproduce, sell, sublicense, distribute or otherwise transfer any Program Content to any third party; or (b) modify, alter or otherwise create derivative works of any Program Content. During and after your term as a Partner, you will not assert, nor will you authorize, assist, or encourage any third party to assert, any copyright infringement claim or other intellectual property infringement claim regarding the Program Content you have used.
3.4. Feedback. As described in the PTOS, Twilio may freely use the recommendations, suggestions, improvement or correction requests, comments, or other feedback that you provide relating to the Twilio Services (“Feedback”). Feedback will not be treated as confidential, and Twilio may use or incorporate Feedback into the Twilio Services or use it for any other purpose.