Public sector

People-first communications for the evolving public sector

Build secure, scalable communications that connect people to the services they need, any time and on any channel.

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Modernize digital communications for government and higher education

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Power meaningful engagement for citizens and residents that builds trust, improves accessibility, and accelerates service delivery. Twilio simplifies digital transformation with pre-built apps that fit easily into your existing systems—then deploys quickly with help from our experts.

Drive human-led digital communications

Deliver highly personalized communications to citizens and students across their preferred channels—SMS, voice, email, chat, and more.

Enhance workforce efficiency

Equip government and university employees with modern, AI-powered solutions to improve responsiveness and streamline services.

Build trusted cloud communications systems

Replace legacy systems with secure, compliant, and cost-effective cloud-based communication tools that deliver meaningful engagement at scale.

Serve more constituents with less effort

Enhance accessibility for all your people

Ensure everyone, regardless of abilities or background, can fully participate in and benefit from your digital services. Create a cross-channel experience so you can deliver equitable experiences to all students and constituents in the way that works best for them.

Duke University used text messaging and automated outbound calling to reach more people and scale the impact of its weight loss study, from 200 participants to 20,000.

development team members

20K

research participants

Read Duke University’s story

Prevent fraud with identity verification

Safeguard user accounts against fraud that can cost your organization and affect citizens and students. Protect user sign-ups and logins with one-time passwords (OTPs) and keep employee systems secure with passwordless multichannel verification.

Explore fraud protection solutions

dxw set up an easy and convenient user authentication solution with one-time passcode delivery over SMS to protect the blogs on Gov.UK from unauthorized logins.

Gov.UK blogs secured

1,500

admins access blog via 2FA

Read the dxw story

Streamline services with AI chatbots and a modern IVR

Enhance support with modern tools, including interactive voice response (IVR) and AI-enabled solutions that allow self-service experiences to reduce call center strain. For the interactions that do require staff engagement, connect with citizens quickly and efficiently on their preferred channels with a next-gen cloud contact center.

Explore contact center solutions

The City of Pittsburgh used Twilio Flex to build and deploy a 311 cloud contact center in just four days with features like IVR and programmable messaging.

1 week

to implement solution

80K

calls per week

Read the City of Pittsburgh’s story

Improve digital interfaces for the public sector

Delight citizens and students with customizable, ready-to-use engagement apps that improve your organizational agility while reducing costs. Offer services like virtual appointments, AI-powered chatbots and virtual assistants, as well as digital documents delivered securely through email.

The Maricopa County Superior Court used Twilio to build a virtual assistant for citizen self-service and Twilio Flex to enable omnichannel experiences.

channels supported

16X

increase in AI bot usage

Read Maricopa County’s story

Protect data privacy and ensure compliance

Automate and scale data privacy management to keep citizen and student data secure. Twilio offers products that are HIPAA eligible and GDPR compliant, while Twilio Segment enables you to create a unified, secure data pipeline for all constituent data.

Explore data privacy solutions

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Mission-led products, backed by expert help on-demand

Messaging

Engage residents and students anytime and anywhere through SMS, MMS, RCS, and WhatsApp.
Voice

Power conversations with programmable features like optimized call routing, fee payments, and a scalable self-service IVR app.
Verify

Ensure security and compliance using multi-factor user authentication, with security features for access management.
Twilio SendGrid Email API

Notify people and offer convenient support via reliable email that pairs with two-way, cross-channel SMS.

Twilio Flex

Utilize a digital engagement center that brings real-time data and AI to every conversation.
Elastic SIP Trunking

Ensure instant, reliable connectivity for digital solutions at scale, with Twilio’s unlimited capacity and reduced cost.
Twilio Editions

Gain enhanced security and control at scale using administration tools, management controls, and purpose-built security features.
Twilio Segment Privacy Portal

Get leading data privacy management to ensure real-time visibility and automate the protection of your community's data effortlessly.

Need help setting up? No problem.

We can provide everything for your transition to digital engagement, including access to developer resources. Ask about Twilio Partners and Twilio Professional Services, our expert consultants who build with you—or build for you—to ensure a successful launch.

Explore resources and turnkey solutions for public agencies

Article

Build a mass text system

Reach your community through bulk SMS with one simple API request.

Report

Forrester TEI study

Learn the ROI of messaging in our Total Economic Impact™ of Twilio Messaging report.

Report

State of Customer Engagement Report

Discover cutting-edge digital engagement insights and AI trends.

Start creating better experiences for constituents

Simplify your digital shift with one secure engagement platform offering customizable solutions that integrate quickly. Explore our flexible, pay-as-you-go pricing.

Contact sales View pricing

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