Use Cases

Automated Surveys

Prioritize satisfaction. Survey customers with SMS or Voice and embed responses into any existing CRM or custom database.

Survey Monkey: Call and response

SurveyMonkey wants to automate phone surveys. Contact users over the phone with configured surveys that scale on demand.


Automated survey benefits

Familiarity for automated surveys while increasing the read rate

Better than email

Get an open rate, four-fold higher than email with text message reminders. Messages are read, on average, within four minutes.

Personalized questions

Send customized survey questions integrating data from your CRM or other applications and receive a higher response rate.

Easy capture and integration

Collect responses via text or dial pad input and store data in any application.

How it Works

How it works

Building blocks

All the components needed to build nimble Visual Estimates

  • Numbers: Choose local or toll-free numbers specific to the survey.
  • Voice: Deliver the survey with an automated outbound call using IVR capabilities.
  • Short codes: Create a five-digit short code for high volume, branding, and message delivery.

Twilio 101

Twilio 101

Simple code to build ETA Alerts onto a flexible and easy Twilio API

require 'Services/Twilio.php';

$response = new Services_Twilio_Twiml();
$gather = $response->gather(array(
'action' => '',
'method' => 'GET',
'numDigits' => '1'

$gather->say("This is Mark's Pizza Party Poll");
$gather->say("If You Would Like Cheese Pizza Press 1");
$gather->say("If You Would Like Pepperoni Pizza Press 2");
$gather->say("If You Would Like Sausage Pizza Press 3");
$gather->say("If You Would Like Pineapple Pizza and Canadian Bacon Press 4");

header('Content-Type: text/xml');
print $response;


The Twilio Advantage

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Communicate reliably

Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

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Operate at scale

Extend the same app you write once to new markets with configurable features for localization and compliance.

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Many channels

Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

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No shenanigans

Get to market faster with pay‑as‑you‑go pricing, free support, and the freedom to scale up or down without contracts.