Twilio uses certain sub-processors to assist in providing Twilio’s services. A sub-processor is a third party data processor engaged by Twilio who agrees to receive personal data from Twilio intended for processing activities to be carried out (i) on behalf of Twilio customers; (ii) in accordance with customer instructions as communicated by Twilio; and (iii) in accordance with the terms of a written contract between Twilio and the sub-processor.
Twilio maintains an up-to-date list of the names and locations of all sub-processors. This list is below, or you can obtain a copy by contacting privacy@twilio.com.
Twilio customers may subscribe to notifications of sub-processor changes to receive updates.
Sub-Processor List
| Sub‐processor | Types of data transferred | Purpose for the data transfer | Location |
|---|---|---|---|
| AWS | Personal data contained in communications customers send or receive through Twilio’s services. | Provision of communication products and services, including transmittal to or from customer software applications from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points. Storage. Provides text to speech capabilities for Programmable Voice customers using Amazon Polly. | USA |
| Appen Butler Hill | Personal data contained in voice recordings customers process via the opt-in Twilio AI Services. | Provides human annotation of voice recordings for customers who have enabled the feature on supported products. | Storage: USA, Australia Access: Philippines |
| DVELP | Personal data contained in Voice communications customers instruct Google to process via the Flex Partner CCAI products | Provides connectivity services to Customer’s Google CCAI instance | UK, EU, USA |
| GoodData Corporation | Personal data contained in communications customers send or receive through Twilio’s services. | Provides data analytics functionality for customers who have enabled the feature in Flex Workforce Optimization. | USA |
| Personal data contained in communications customers send or receive through Twilio’s services. | Provides speech recognition functionality for customers who have enabled the feature on supported products. | USA | |
| Personal data customers instruct Google to process via the Flex Partner CCAI products | Provides the Flex Partner CCAI products in accordance with and subject to the Google Cloud Platform Terms of Service and the Google Dialogflow Service Level Agreement | Storage: As Selected by Customer Access: USA | |
| IBM Cloud Services (f/k/a Softlayer Technologies, Inc.) | Personal data contained in communications customers send or receive through the SendGrid services. | Routes outgoing email through the most efficient local caching servers in order to increase speed for customers outside the United States who are sending email through the SendGrid services. | USA |
| iMerit | Personal data contained in voice recordings customers process via the opt-in Twilio AI Services. | Provides human annotation of text files and human transcription of audio files for customers who have enabled the feature on supported products. | Storage: USA Accessing text and audio files for annotation and transcription: India, Bhutan |
| TranscribeMe | Personal data contained in voice recordings customers process via the opt-in Twilio AI Services. | Provides human annotation of voice recordings for customers who have enabled the feature on supported products. | Storage: USA Access: Philippines |
| VoiceBase | Personal data contained in communications customers send or receive through Twilio’s services. | Provides transcription services for customers who have enabled transcriptions on supported products. | USA |