Twilio uses certain sub-processors to assist in providing Twilio’s services. A sub-processor is a third party data processor engaged by Twilio who agrees to receive personal data from Twilio intended for processing activities to be carried out (i) on behalf of Twilio customers; (ii) in accordance with customer instructions as communicated by Twilio; and (iii) in accordance with the terms of a written contract between Twilio and the sub-processor.

Twilio maintains an up-to-date list of the names and locations of all sub-processors. This list is below, or you can obtain a copy by contacting privacy@twilio.com.

Twilio customers may subscribe to notifications of sub-processor changes by filling out this form.

Sub-Processor List

Sub‑processorTypes of data transferredPurpose for the data transferLocation
AWS Personal data contained in communications customers send or receive through Twilio’s services. Provision of communication products and services, including transmittal to or from customer software applications from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points. Storage.

Provides text to speech capabilities for Programmable Voice customers using Amazon Polly.
USA
GoodData Corporation Personal data contained in communications customers send or receive through Twilio’s services. Provides data analytics functionality for customers who have enabled the feature in Flex Workforce Optimization. USA
Google Personal data contained in communications customers send or receive through Twilio’s services. Provides speech recognition functionality for customers who have enabled the feature on supported products. USA
VoiceBase Personal data contained in communications customers send or receive through Twilio’s services. Provides transcription services for customers who have enabled transcriptions on supported products. USA