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Why Twilio

Proven leader in personalized customer engagement


What makes Twilio different?

Since day one, Twilio has been hard at work, solving the toughest challenges of communications so we can empower our customers to interact and serve their customers better than ever before.

Today, Twilio is a market share leader for CDP and CPaaS, according to IDC.

1 trillion

human interactions powered by Twilio

1+ million

events per second processed by Segment


active customer accounts

Personalization at scale

Intelligent engagement

Truly get to know your customers. The Twilio Segment customer data platform (CDP) gives you a complete view of customers with real-time first-party data that continuously enriches your understanding of them.


Flexible pricing

Only pay for what you need and scale up on demand.


You can build, test, and deploy freely. No shenanigans – just pricing that works for you and scales with your success.

  • Start for free
  • No contracts required
  • No monthly licensing fees
  • Volume and committed use discounts available

185 billion

digital interactions on Twilio by social impact organizations (2021)

7,553 hours

volunteered by Twilio employees (2021)


in grants, donations, product credits and discounts (2021)


What our customers say

See why companies in over 180 countries say they love working with Twilio.


“It’s a no brainer to use Twilio... having Twilio as the backend for our authentication just allows us to keep growing without any concern.”

Suhas Joshi, Engineering Manager

"We're fortunate to have a partner like Twilio to not just help us deliver a great customer engagement experience in the present, but also help us find technology opportunities for new services and solutions in the future…"

Stuart Rhodes, Operations Lead

“To be honest, we couldn't find any one product that could do that other than the one that we could build and customize with Twilio.”

Jaime Gilliam-Swartz, VP of Customer Experience and Trust Operations

“With Twilio, we went from concept to implementation in just 4 weeks.”

Amer Chowdhry, Senior Product Manager

“It’s great that [HubSpot and Twilio] are aligned in our philosophies to meet people where they are and treat them how they want to be treated. You’re only limited by your imagination with how to deliver great experiences, and we wouldn’t be able to do that if it weren’t for Twilio."

Connor Cirillo, Senior Conversational Marketing Manager

Twilio products

So many ways to engage

  • MessagingX

    SMS, MMS, WhatApp, conversations, and more on a single, scalable platform.

  • Twilio Flex

    The digital engagement center for sales and customer service teams.

  • Segment CDP

    The Customer Data Platform to collect, clean, and activate all customer data in one place.

  • Twilio Engage

    Personalized omnichannel customer engagement built with your first-party customer data.

  • Trusted Activation

    Customizable verification solutions for frictionless onboarding and authentication.

  • Email

    Reliable transactional and marketing email at any scale with Twilio SendGrid.

  • Twilio Frontline

    A programmable app for sales teams to connect securely with customers everywhere.

  • Programmable Voice

    Global voice experiences like phone calls, IVRs, call tracking, and more.

Get Started

Let’s build lasting customer relationships

Every customer interaction is an opportunity. Create the experiences that will make customers want to engage with your company again and again.