Product changelog and announcements

We’re excited to announce that Flex UI 2.14.0 is now available. This release includes:

• Email support for text alignment and right-to-left languages.

• On the Teams View page, new custom columns in the filter panel.

Throughout Flex UI, you'll find feature and UI enhancements, bug fixes, and more. 

For complete details, see the Flex UI release notes for 2.14.0.

We're excited to announce that we will be gradually rolling out a new version of the Messaging Insights UI starting today. New UI is designed for improved performance. 

Important action required after the roll out is complete for your users: Any previously saved filters and bookmarks will not carry over to the new interface. Please reapply your filters and update your bookmarks. To prevent confusion, consider deleting any old Insights bookmarks that no longer function with the updated UI.

As of September 5, 2025 the Legacy Boku Identity APIs Infrastructure in Indonesia will be migrated.

We would like to inform you about upcoming changes to Legacy Boku Identity API’s production infrastructure in Indonesia. These changes will not impact your current service. Our goal is to minimize impact to your current integration to our services. These updates are part of our ongoing commitment to improving performance, scalability, and reliability for all our customers.

If you have whitelisted or hardcorded our IP addresses instead of URLs, please make a note of our new IP addresses. These new IP addresses will take effect once we perform the switchover to AWS cloud services.

Our support team is available to assist you with any questions or concerns at accsec-onboarding@twilio.com.

Thank you for choosing Twilio. We appreciate your partnership and look forward to continuing to provide you with exceptional service.

Meta has changed what is allowed in button text within WhatsApp authentication templates. Only hardcoded, localized language translations of "Copy code" are now allowed and capitalization rules are now enforced. Twilio will automatically use approved button text copies when approving and sending WhatsApp authentication templates. 

No changes are needed from Twilio customers to creating or sending authentication templates.

Compliance Toolkit is now available in Public Beta, allowing you to use Artificial Intelligence and machine learning to help manage compliance obligations with respect to certain local regulatory or compliance requirements.

To start using Compliance Toolkit, Opt in through the Twilio Console and review the detailed setup instructions in our developer documentation.

A faster, more reliable, and user-friendly way to port US local numbers now available in Public Beta. This does not impact the previous experience "Port a Number" which can continue to be used.

Earlier in May 2025, geolocation data was temporarily removed from the IP Access Management (IPAM) feature and related API endpoints on Twilio SendGrid. 

This feature has now been reintroduced. IP-based location data is now provided in the console and through API.

• SendGrid Console:
  • The location field in Settings > IP Access Management > Locations
• API:
  • The IPAM logs API endpoint    

We’ve made an important update to A2P 10DLC Phone Number Registration events in Twilio Event Streams — now including the Messaging Service SID in all related events.

With this enhancement, you can directly identify which A2P Campaign a phone number is associated with by referencing the messaging_service_sid field in the 2.0 schema version. This improves traceability and helps streamline debugging, monitoring, and automation workflows tied to number registration.

The following Event Streams now include the messaging_service_sid field:
- com.twilio.messaging.compliance.number-deregistration.pending
- com.twilio.messaging.compliance.number-deregistration.successful
- com.twilio.messaging.compliance.number-registration.pending
- com.twilio.messaging.compliance.number-registration.successful

To learn more about A2P Notifications through Event Streams , check out our guide docs.

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