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Twilio is named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS

Learn about why Twilio has received this recognition for the third year in a row*.

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Twilio’s AI Startup Searchlight 2025

 We’re celebrating the next generation of startups shaping the future of customer engagement through Generative AI, AI Agents, LLMs, platforms and Twilio. Winners will be featured online, awarded credits, and more!

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Recognitions

Twilio is a named Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS

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IDC report

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Twilio is ranked #1 Customer Data Platform in 2022 market share by IDC

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Personalization study

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Twilio's 2024 State of Customer Engagement Report

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Twilio's 2025 State of Customer Engagement Report

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As Twilio evolves, how we present our brand matters. Our updated brand brings a fresh look, bold messaging, and a voice that truly reflects who we are—so we can show up for our customers in the best way possible.

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* 1 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Brian Doherty, DanielO’Connell, September 18, 2023 

* 2 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, June 24, 2024

* 3 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, July 21, 2025