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Take a test drive of Twilio Segment

Create a free trial account to start testing the 700+ integrations, features, and capabilities you get with the Twilio Segment Customer Data Platform. 

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Twilio’s AI Startup Searchlight 2025

 We’re celebrating the next generation of startups shaping the future of customer engagement through Generative AI, AI Agents, LLMs, platforms and Twilio. Winners will be featured online, awarded credits, and more!

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We’re studying benchmarks and setting the bar higher

See our latest research and coverage in analyst reports.

Recognitions

Twilio is named a Leader in 2025 CPaaS report, per Gartner®*
 

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Recognitions

Twilio named a leader in Customer Data Platform in 2024-2025 by IDC MarketScape**

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Customer Engagement Report

There’s a gap emerging between customer expectations and experiences.

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The freedom to build. The tools to make it happen.

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    Why Twilio

    Build with the customer engagement platform that brings together communication channels, contextual data, and AI. 

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    All products

    Explore our full platform across communication channels, customer data, user verification, contact center, campaigns, and developer tools.

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    Builders Wanted podcast

    Hear from the builders who are taking everyday experiences and making them a little more personal, special, or secure.

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    Blog

    View tutorials, community projects, product updates, and Twilio announcements.

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    CodeExchange

    Experience the Twilio magic sooner. Use our code samples to launch a proof of concept in minutes.

Your story, our solution.

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There’s no peace of mind like knowing your finances are secure—and growing. That’s why Intuit built additional user authentication measures into its app so it can maximize security as it expands to customers around the world.

1M+ SMS sent across the globe

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Every second matters for stranded drivers. Toyota Connected reimagined their call center experience to speed up roadside assistance so it can deliver help when it's needed most.

18% monthly average handle time decrease

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Fender knows that a guitar isn’t just a guitar. It’s a way to bring music to life. That’s why Fender built personalized lessons on its learning app to keep every Fender owner engaged on their own path to greatness.

29% reduction in customer churn rate for paid app

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FAQs

Twilio brings together contextual customer data, AI, and all the communication channels you need on one platform. There are 335,000+ companies and 10+ million developers around the world are building amazing customer experiences with us—from appointment reminders and shipping alerts, to full-blown custom contact centers and AI virtual agents.  

Trust and compliance are built into our products and services, so you know you can scale globally without all the complexity or cost of doing it yourself. We also believe in giving you transparency and control, so you only pay for what you use and can scale up or down as needed.

Start with a free trial to test out our products. Then upgrade to a pay-as-you-go plan, so you only pay for what you use. And you can unlock volume discounts as you scale. See pricing for all our products here.

Twilio works for every type of builder, from DIY developers who want to code their own solutions, to teams without development resources who want a pre-built option. Here are different ways you can take advantage of the Twilio platform:

1. Get started with docs before you build with our APIs in the Twilio Console

  1. Refer to our API references and tutorials for guidance on getting started with your project

2. Get support when you need it from from our team of experts

  1. Contact our team 24/7 for help with your Twilio solution when you sign up for a paid support plan.

3. Choose a partner from our partner ecosystem to bring your solution to life

  1. Buy a pre-built solution, work with a partner to build a custom solution, or use a pre-built integration to get your solution up and running fast.

We believe that interoperability is the key to building amazing experiences, so Twilio plays nicely with other tools in your tech stack. From Salesforce, HubSpot, Zoho, Zendesk, and Freshdesk, to Zapier, Shopify, Magento, AWS, WhatsApp, Facebook, and more. See our list of customer data integrations.

You caught us. We can’t stop building and we’re happy to show off what’s in the works. Check out our latest projects in Twilio Beta.

* Twilio was named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS
** Twilio was named a leader in CDP in the IDC MarketScape: Worldwide Customer Data Platforms Focused on B2C Users Vendor Assessment", By Tapan Patel and Gerry Murray, December 2024, Doc. #US51778724