Twilio named a CPaaS Leader in 2025 IDC MarketScape
See why Twilio was named a leader in the Communication Platform as a Service (CPaaS) software space for the fifth time1.
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Twilio is ranked #1 Customer Data Platform in 2022 market share by IDC
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Twilio is named a Leader in CPaaS, per Gartner®
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Twilio's 2024 State of Customer Engagement Report
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Jack Henry delivers 15 million account notifications per month on Twilio’s reliable global communications infrastructure. Read the story.
Toyota Connected decreased monthly average handle time by 18% for roadside service requests with a custom contact center solution. Read the story.
Trade Me saw a 20% increase in open rates for campaigns built with CustomerAI Predictions to anticipate user behavior. Read the story.
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With Twilio you can build:
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Alerts and notifications
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User authentication (2FA, OTP)
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IVR and self-service automation
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1. "IDC MarketScape: Worldwide Communications Platform as a Service 2025 Vendor Assessment", February 2025, Doc. #US52039625
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.