RCS Business MessagingPreview

The future of business messaging, delivered today with Twilio Channels

RCS Business Messaging couples the ubiquity of SMS with the power of rich, contextual communications.

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What You Can Do With RCS Business Messaging

Send branded messages, embed high-res media, cards, carousels, suggested replies and actions, instill confidence with verified sender ids, and gain insight on how your messages are performing.

RCS Business Messaging helps you reach users where they are -- on their default messaging app. Delivering rich, contextual messages is as easy as sending a text. All you need is your customers’ phone number.

One Twilio API, Unlimited Possibilities

You can rely on our API platform to support you as you scale your RCS messaging. The same Programmable Messaging API that millions of developers depend on to deliver billions of critical messages around the globe with an uptime SLA of 99.95%.

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Global reach of SMS with the Richness of RCS

SMS fallback gives you the richness of RCS, and the reach of SMS, all without compromise. If your users’ carrier or device doesn’t support RCS, your message will failover and be delivered via SMS.

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Twilio RCS is one part of an omni-channel API. Expand the channels you use to contact customers, easily adding Facebook Messenger, Slack, and more. Reach customers on the channel they’re on today and whatever’s next.

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Developer Experience

Build RCS flows using a drag-and-drop builder.

Our API, serverless runtime environments, and wealth of documentation ensure you’re scaling successfully.

Add new features to your Twilio RCS app with a simple drag, drop and deploy. Leverage Twilio’s visual application builder, Twilio Studio, to build communications flows easily.

Customize your app within Studio by adding your own code using Node.js based Twilio Functions, a serverless runtime environment.

Studio Functions
RCS is now being used to enhance how we engage customers about their orders, allowing them to modify orders, track shipments and place additional orders all within their messaging app. Twilio allows us to deliver that experience using the same API we already use for SMS.

Amit Shah

Chief Marketing Officer

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