Service and Country Specific Requirements
Last Updated: April 4, 2024
Customer’s use of the Services is subject to Customer’s compliance with the Service Specific Requirements, Country Specific Requirements, and Country Specific Requirements for Communications Services below (collectively, "Requirements") to the extent applicable.
If any of the following terms are used but not defined within a Requirement below, they will have the meanings set forth in the Twilio Acceptable Use Policy ("AUP"): "you", "your", "yours", "Customer", "Twilio", "End User", and "Services." Twilio may update or modify these Requirements from time to time. These updates and modifications that are material in nature are covered in this change log, which Customer deems as reasonable and sufficient notice given to Customer for such updates and modifications. Customer’s continued use of the Services constitutes Customer’s acceptance of the updated or modified Requirements. Twilio recommends that Customer periodically reviews the change log and these Requirements.
These Requirements are part of the AUP.
The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.
- Advisory Services
- Services in Private Beta
- Services Using Phone Numbers
- Short Codes
- Twilio Flex
- Twilio Frontline
- Twilio Identity Verification - Twilio Lookup API - SIM Swap and Line Type Intelligence, Lookup Call Forwarding, Reassigned Number, Identity Match, Phone Number Verification, & Verify Silent Network Auth
- Twilio Messaging Policy: Messaging - SMS, MMS, Chat, & WhatsApp
- Twilio Segment Customer Data Platform
- Twilio SendGrid Email Policy
- Twilio Voice Services Policy: Programmable Voice & Elastic SIP Trunking
- Verify: One-Time Password (OTP) Text Message Delivery
- Verify Fraud Guard
- Twilio <Pay>
Services Using or Incorporating Artificial Intelligence or Machine Learning Technology
Some Services that use or incorporate artificial intelligence or machine learning technology features or functionality require the acceptance of additional terms (collective, "AI/ML Features"). If Customer elects to use an AI/ML Feature, Customer will need to accept and agree to the applicable AI/ML Feature terms when opting into using or otherwise activating such AI/ML Feature. The use of an AI/ML Feature is entirely optional and not required to use any Services. The terms for the AI/ML Features are available here.
Third Party Services
Twilio acts as reseller of the third-party products and services set forth below (“Third Party Services”). If Customer purchases any Third Party Services from Twilio, such Third Party Services are solely provided by the applicable third party set forth below (“Third Party Provider”). Customer’s use of any Third Party Services is subject to the applicable Third Party Provider’s terms set forth below (“Third Party Terms”). Twilio is not a party to any Third Party Terms and is not liable for any Third Party Services whatsoever.
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Third Party Services |
Third Party Provider |
Third Party Terms |
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Calabrio, Inc. |
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Valimail Inc. |
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Valimail Inc. |
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Meta Platforms, Inc. or its affiliates |
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Google LLC |
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SpinSci Technologies, LLC |
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Spoke Network Inc. or its affiliates |
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WhatsApp LLC or its affiliates |
If Customer is not an independent software vendor: WhatsApp Business Solution Terms
If Customer is an independent software vendor: |
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Waterfield Technologies, Inc. |
Additionally, Twilio may make available for purchase additional add-on features, functionality, or services (each, an “Marketplace Add-on”) from third party partners (each, an “Add-on Partner”) through the Twilio Marketplace or Twilio SendGrid Marketplace. If Customer purchases a Marketplace Add-on from Twilio, such Marketplace Add-On is solely provided by the applicable Add-on Partner. Customer’s use of a Marketplace Add-on is subject to the applicable Add-on Partner’s terms of service (“Marketplace Add-on Terms”). Twilio is not a party to any Marketplace Add-on Terms and is not liable for any Marketplace Add-ons whatsoever. Marketplace Add-ons are not considered Services.
- Emergency Services in the United States & Canada
- Illegal Robocalling Obligations for Voice Calls to/from United States Phone Numbers
- Text Messaging Content Collection and Monitoring for United States & Canadian Numbers
- Voice Calls to North American Phone Numbers
United Kingdom (UK)
Spain
Countries in the European Union (EU)
United Arab Emirates (UAE)
Japan
Australia
China
“Communications Services” mean the Services that are communication services used in connection with Twilio's application programming interfaces.
For regulatory, licensing, or tax compliance reasons, the Communications Services, or a portion thereof, may be provided to Customer by the applicable Twilio entity set forth below or a third-party services provider on behalf of that Twilio entity.
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If Customer is provided Communications Services in: |
Communications Services are provided by the following Twilio entity: |
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United States of America |
Twilio Inc. |
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Any country within the European Union |
Twilio Ireland Limited |
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Norway |
Twilio Ireland Limited Norwegian Branch |
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Brazil |
Teravoz Telecomunicações Ltda. |
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Japan |
Twilio Japan G.K. |