Service Specific Requirements
The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.
- Advisory Services
- Electric Imp
- Services Using Phone Numbers
- Short Codes
- Twilio Flex
- Twilio Frontline
- Twilio Identity Verification - Twilio Lookup API - SIM Swap and Line Type Intelligence, Lookup Call Forwarding, Verify Silent Network Auth, Identity Match, Phone Number Verification, & Call in Progress
- Twilio Messaging Policy: Messaging - SMS, MMS, Chat, & WhatsApp
- Twilio Segment Customer Data Platform
- Twilio SendGrid Email Policy
- Twilio Voice Services Policy: Programmable Voice & Elastic SIP Trunking
- Twilio <Pay>
Third Party Services
Twilio acts as reseller of the third-party products and services set forth below (“Third Party Services”). If Customer purchases any Third Party Services from Twilio, such Third Party Services are solely provided by the applicable third party provider set forth below (“Third Party Provider”). Customer’s use of any Third Party Services is subject to the applicable Third Party Provider’s terms set forth below (“Third Party Terms”). Twilio is not a party to any Third Party Terms and is not liable for any Third Party Services whatsoever. Third Party Services are not considered Services.
Third Party Services
Third Party Provider
Third Party Terms
Meta Platforms, Inc. or its affiliates
SpinSci Technologies, LLC
WhatsApp LLC or its affiliates
Waterfield Technologies, Inc.
Additionally, Twilio may make available through the Twilio Marketplace or Twilio SendGrid Marketplace additional features, functionality, or services (each, an “Marketplace Add-on”) from third party partners (each, an “Add-on Partner”). If Customer purchases a Marketplace Add-on from Twilio, such Marketplace Add-On is solely provided by the applicable Add-on Partner. Customer’s use of a Marketplace Add-on is subject to the applicable Add-on Partner’s terms of service (“Marketplace Add-on Terms”). Twilio is not a party to any Marketplace Add-on Terms and is not liable for any Marketplace Add-ons whatsoever. Marketplace Add-ons are not considered Services.
Country Specific Requirements
The Country Specific Requirements for a particular country apply solely to the extent Customer uses the Services in the identified country, regardless of whether Customer is located, domiciled, or doing business in such country.
United States, Mexico, & Canada
- Emergency Services in the United States & Canada
- Illegal Robocalling Obligations for Voice Calls to/from United States Phone Numbers
- Text Messaging Content Collection and Monitoring for United States & Canadian Numbers
- Voice Calls to North American Phone Numbers
United Kingdom (UK)
Countries in the European Union
United Arab Emirates (UAE)
Country Specific Requirements for Communications Services
“Communications Services” mean the Services that are communication services used in connection with Customer's use of Twilio's application programming interfaces.
For regulatory, licensing, or tax compliance reasons, the Communications Services, or a portion thereof, may be provided to Customer by the applicable Twilio entity set forth below or a third-party services provider on behalf of that Twilio entity.
|If Customer is provided Communications Services in:||Communications Services are provided by the following Twilio entity:|
United States of America
Any other country not identified in this table
Company incorporated in the State of Delaware
Registration No. 4518652
101 Spear Street, 5th Floor
San Francisco, CA 94105
Any country within the European Union
Twilio Ireland Limited
Company incorporated in the Republic of Ireland
Registration No. 557454
3 Dublin Landings
North Wall Quay
Dublin 1, Ireland
Twilio Ireland Limited Norwegian Branch
Company incorporated in Norway
Registration No. 925137588
c/o Advokatfirm DLA Piper Norway DA Bryggegata 6
0250 Oslo, Norway
Teravoz Telecomunicações Ltda.
Company incorporated in Brazil
Registration No. 21.028.759/0001-52
Rua Padre João Manoel, 808, 3rd Floor, Cerqueira César
CEP 01411-000, São Paulo, Brazil
Twilio Japan G.K.
Company incorporated in Japan
Registration No. 0110-03-009480
c/o ARK Outsourcing KK, 4-3-5-704 Ebisu, Shibuya-ku
Tokyo 150-0013, Japan