Service Specific Requirements
The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.
- Advisory Services
- Electric Imp
- Services Using Phone Numbers
- Short Codes
- Twilio Flex
- Twilio Frontline
- Twilio Identity Verification - Twilio Lookup API - SIM Swap and Line Type Intelligence, Lookup Call Forwarding, Verify Silent Network Auth, Identity Match, Phone Number Verification, & Call in Progress
- Twilio Marketplace Add-Ons
- Twilio Messaging Policy: Messaging - SMS, MMS, Chat, & WhatsApp
- Twilio Segment Customer Data Platform
- Twilio SendGrid Email Policy
- Twilio Voice Services Policy: Programmable Voice & Elastic SIP Trunking
- Twilio <Pay>
Country Specific Requirements
The Country Specific Requirements for a particular country apply solely to the extent Customer uses the Services in the identified country, regardless of whether Customer is located, domiciled, or doing business in such country.
United States, Mexico, & Canada
- Emergency Services in the United States & Canada
- Illegal Robocalling Obligations for Voice Calls to/from United States Phone Numbers
- Text Messaging Content Collection and Monitoring for United States & Canadian Numbers
- Voice Calls to North American Phone Numbers
United Kingdom (UK)
Spain
Countries in the European Union (EU)
United Arab Emirates (UAE)
Japan
Australia
China
Country Specific Requirements for Communications Services
“Communications Services” mean the Services that are communication services used in connection with Twilio's application programming interfaces.
For regulatory, licensing, or tax compliance reasons, the Communications Services, or a portion thereof, may be provided to Customer by the applicable Twilio entity set forth below or a third-party services provider on behalf of that Twilio entity.
| If Customer is provided Communications Services in: | Communications Services are provided by the following Twilio entity: |
|---|---|
United States of America Australia New Zealand Canada Any other country not identified in this table | Twilio Inc. Company incorporated in the State of Delaware Registration No. 4518652 375 Beale Street, Suite 300 San Francisco, CA 94105 |
Any country within the European Union United Kingdom Iceland Switzerland | Twilio Ireland Limited Company incorporated in the Republic of Ireland Registration No. 557454 25-28 North Wall Quay Dublin 1, Ireland |
Norway | Twilio Ireland Limited Norwegian Branch Company incorporated in Norway Registration No. 925137588 c/o Advokatfirm DLA Piper Norway DA Bryggegata 6 0250 Oslo, Norway |
Brazil | Teravoz Telecomunicações Ltda. Company incorporated in Brazil Registration No. 21.028.759/0001-52 Rua Padre João Manoel, 808, 3rd Floor, Cerqueira César CEP 01411-000, São Paulo, Brazil |
Japan | Twilio Japan GK Company incorporated in Japan Registration No. 0110-03-009480 c/o ARK Outsourcing KK, 4-3-5-704 Ebisu, Shibuya-ku Tokyo 150-0013, Japan |