Service and Country Specific Requirements

Service Specific Requirements

The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.

• Advisory Services
• Electric Imp
• Services Using Phone Numbers
• Short Codes
• Twilio Flex
• Twilio Frontline
• Twilio Identity Verification - Twilio Lookup API - SIM Swap and Line Type Intelligence, Lookup Call Forwarding, Verify Silent Network Auth, Identity Match, Phone Number Verification, & Call in Progress
• Twilio Messaging Policy: Messaging - SMS, MMS, Chat, & WhatsApp
• Twilio Segment Customer Data Platform
• Twilio SendGrid Email Policy
• Twilio Voice Services Policy: Programmable Voice & Elastic SIP Trunking
• Twilio <Pay>

Third Party Services

Twilio acts as reseller of the third-party products and services set forth below (“Third Party Services”). If Customer purchases any Third Party Services from Twilio, such Third Party Services are solely provided by the applicable third party provider set forth below (“Third Party Provider”). Customer’s use of any Third Party Services is subject to the applicable Third Party Provider’s terms set forth below (“Third Party Terms”). Twilio is not a party to any Third Party Terms and is not liable for any Third Party Services whatsoever. Third Party Services are not considered Services.

Additionally, Twilio may make available through the Twilio Marketplace or Twilio SendGrid Marketplace additional features, functionality, or services (each, an “Marketplace Add-on”) from third party partners (each, an “Add-on Partner”). If Customer purchases a Marketplace Add-on from Twilio, such Marketplace Add-On is solely provided by the applicable Add-on Partner. Customer’s use of a Marketplace Add-on is subject to the applicable Add-on Partner’s terms of service (“Marketplace Add-on Terms”). Twilio is not a party to any Marketplace Add-on Terms and is not liable for any Marketplace Add-ons whatsoever. Marketplace Add-ons are not considered Services.

Country Specific Requirements

The Country Specific Requirements for a particular country apply solely to the extent Customer uses the Services in the identified country, regardless of whether Customer is located, domiciled, or doing business in such country.

United States, Mexico, & Canada

• Emergency Services in the United States & Canada
• Illegal Robocalling Obligations for Voice Calls to/from United States Phone Numbers
• Text Messaging Content Collection and Monitoring for United States & Canadian Numbers
• Voice Calls to North American Phone Numbers

United Kingdom (UK)

• UK Emergency Calling Functionality

Spain

• Spain Geographic Phone Number Based Interpersonal Communications Services

Countries in the European Union

• European Electronic Communications Code Rights Waiver

United Arab Emirates (UAE)

• UAE Toll-Free & Geographic Phone Numbers

Japan

• Emergency Services in Japan

Australia

• Australian Phone Numbers

China

• Text Messaging Restrictions in the People's Republic of China

Country Specific Requirements for Communications Services

“Communications Services” mean the Services that are communication services used in connection with Customer's use of Twilio's application programming interfaces.

For regulatory, licensing, or tax compliance reasons, the Communications Services, or a portion thereof, may be provided to Customer by the applicable Twilio entity set forth below or a third-party services provider on behalf of that Twilio entity.