Build Your Own Agent SMS Chat Using Twilio Toll-free Numbers
Learn more about Twilio Toll Free SMS here and get started with your new numbers here.
Most businesses own a Toll-free number to offer customer service and support. But, wouldn’t it be more engaging if contact centers had the ability to interact with customers via a new channel – texting – to allow calling and texting to the same Toll-free number?
In this tutorial I’ll show you how to add an SMS channel on your Toll-free number for a new way of interacting with your customers.
You’ll learn how to build an agent chat utility that connects your customer service department to mobile customers, via SMS on Toll-free numbers.
This application will have the following functions:
- Customers using any mobile device with SMS capabilities can text to a Toll-free number to receive live support from agents.
- A common agent chat room to handle incoming SMS with customer support inquiries. …
Building A Twilio Powered Star Trek Communicator
As a casual fan of the Star Trek series I tread lightly when discussing The Show or anything orbiting anywhere near The Show (see: fantasy nerd). It is not the wrath of the trekkie I fear, but rather getting trapped in a debate I am wholly unqualified to participate in. Don’t misunderstand me, as a child I loved TNG. My grandparents had a grove of avocado trees and I can remember building spaceships in the trees, commanding the star fleet that was my sister, my aunt and myself as we rescued whales and saved distressed planets from extinction. So if you love the show so much you built a life-sized replica of the Enterprise bridge in your garage, just rest assured all of my errors and newb-like terms come from a place of love.
A few weeks ago I heard a podcast episode about the influence of TV & Movies …