Twilio Blog
Building Trust in the Age of AI: Why Identity Is the Foundation of Customer Engagement
A Heartfelt Thanks to Our Community of Builders
RCS is now generally available: Increase engagement and ROI with zero code changes
For the third year, Twilio is named a Leader in the 2025 ®Gartner Magic Quadrant™ for Communications Platform as a Service
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Developers
Explore technical topics, solutions, and resources for building with Twilio – and beyond.
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Self-Destruct Message System with Laravel Fortify and Twilio VerifyLucky Opuama -
How to Set Environment VariablesDominik Kundel Niels Swimberghe -
Build a Smart QA ChatOps Assistant with Playwright, Twilio WhatsApp, LLMs, and MCPJacob Snipes -
How Do You Know if Your Voice AI Agents are Working?Dan Bartlett Brooke Hopkins -
How to Create a Magic Link in Laravel with Twilio SMSPopoola Temitope -
Send Timely SMS in Adobe Journey Optimizer Using Twilio Programmable MessagingMellisa Udhayananondh -
A Guide to Core Latency in AI Voice Agents (Cascaded Edition)Phil Bredeson -
Integrating Twilio and Zendesk for SMS MessagingAmanda Lange -
Creating a Health Chatbot Using Twilio and Gemini: A Step-by-Step GuideOluseye Jeremiah -
Integrate Twilio Flex and Microsoft Dynamics 365 with ZingJordan Edmunds Ricardo Bangueses -
Detecting iOS 26 Call Screening and Leaving Voicemail: How Twilio AMD and Real-Time Transcriptions Make It PossibleRosina Garcia Bru Robert McCulley -
Understanding Twilio and ZenDesk Voice IntegrationAmanda Lange -
Making Alt Text Fast: How Twilio Scaled Docs Accessibility with AutomationMaria Bermudez -
Build a Twilio Voice + ElevenLabs Agents IntegrationDhruv Patel -
How to Build a CLI Reminder Application in GOTemitope Taiwo Oyedele
Industry Insights
Explore the latest trends, best practices, and expert tips shaping the future of customer engagement.
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The Complete Guide to Personalized Email Marketing in 2026Julie Griffin -
8 ways Twilio’s infrastructure ensures reliabilityRavleen Kaur -
Cyber Week 2025 preparation: Key insights and best practices for retail successBill Higbee Julie Griffin -
The Future of BPO in the Age of AI and Automation: A Conversational RecapSam Richardson -
12 Tried-and-True Email List Sign-Up Forms and TipsJesse Sumrak -
How to Embed Images in Email: CID, HTML Inline & Linked ImagesJesse Sumrak -
October 2025 Fraud Update: How ISVs can Prepare for the Holiday SeasonDan Nieters Joe Mendoza -
Regulatory & Compliance Corner – October 2025 -
What Is IVR (Interactive Voice Response) for Call Centers?Jesse Sumrak Nathalia Velez Ryan -
Financial services marketing: strategies, tips, and examplesJesse Sumrak -
ACD vs IVR: What's the difference between contact center ACD and IVR?Jesse Sumrak -
How to Enable MMS on an iPhoneJesse Sumrak -
From "Au Revoir" to "Bonjour": A New Era for Telemarketing Calls in France -
Email List Hygiene: 5 Tips to Keep Your Lists Squeaky CleanJesse Sumrak -
How to Write Better Reminder Emails (Template + Examples)Jesse Sumrak
Product News
Get the scoop on Twilio’s latest innovations—from upcoming betas to the latest product launches and feature updates.
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Communicate with Customers Before they Make a PurchaseStu Crew -
Streamline your Onboarding with Lookup Identity Match: Secure Real-time Identity VerificationSebastian Del Aguila Fiocco -
Introducing Lookup Reassigned NumberSebastian Del Aguila Fiocco -
Unleash the Power of Precise Conversational Insights with Call AnnotationsAkshit Dayal -
SIGNAL 2023: Twilio’s CustomerAI vision and product announcementsJoyce Kim -
Prioritize your messages at scale with the Twilio Traffic Optimization EngineWill McKenzie -
Announcing General Availability of Twilio Generic Pay ConnectorNikita Chheda -
Introducing Lookup SMS Pumping Risk Score: Accurately Identify SMS Pumping Fraud and Stop it Before it StartsSebastian Del Aguila Fiocco -
Twilio Content API and Content Editor are Now in Public BetaBecky Teper -
MMS is Now Generally Available in AustraliaBecky Teper -
Sole Proprietor API and Console Experience for 10DLC Registration is Now LiveTwilio -
Announcing Public Beta Availability of Twilio's Voice Integrity to Remediate Spam LabelsDhara Mehta -
Introducing Twilio’s OpenAPI Specification GAGareth Paul Jones -
What's new in the Twilio helper library for ASP.NET (v8.0.0 - March 2023)Niels Swimberghe -
Introducing Twilio Application Connect for Programmable VoiceBill Harrison
Events & Community
Learn about upcoming opportunities to connect with fellow builders and developers.
Partners & Ecosystem
See how Twilio partners and platform integrations are powering innovation. Explore success stories and new collaborations.
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TwilioFund Backed Sonar Is Named Facebook Platform Partner, Looks To Future of Messaging BotsKyle Kelly-Yahner -
Don’t Reinvent The Wheel: Whispir Helps Developers Deploy FasterKyle Kelly-Yahner -
Kiosk Uses TTS To Highlight The Humanity In Everyday ObjectsKyle Kelly-Yahner -
Hobnob Automates Away The Pain Of Event Invites With Help From The TwilioFund ProgramKyle Kelly-Yahner -
VoiceBase Unlocks “Big Voice” To Deliver A Better Customer ExperienceKyle Kelly-Yahner -
Exchange Solutions Builds An IVR Platform For Personal Customer Support, Runs 660k Calls In 10 DaysKyle Kelly-Yahner -
Meet The Engineers Behind Slack: Brenda Jin Talks About Maintaining A Beloved APIKyle Kelly-Yahner -
One HTTP Request From Stardom: How Alan Shreve Built ngrok Using GoKyle Kelly-Yahner -
Nonprofit, Urban Refugees, Democratize Communication For Displaced PeopleKyle Kelly-Yahner -
GameChanger Logs 800 Million Pitches, Chooses SMS For Real Time CommunicationKyle Kelly-Yahner -
Democracy Through Data: The Carter Center Monitors Elections with Twilio SMSKyle Kelly-Yahner -
Circly Fights Cancer With Community: Building A Support System With TwilioKyle Kelly-Yahner -
Victory 91.5 Takes Radio From Hardware Powered to Software Powered with TwilioKyle Kelly-Yahner -
Meet The Twilio-Powered Partners At DreamforceKyle Kelly-Yahner -
Code For America Cuts Food Stamp Application Process From Hours To Minutes With Twilio SMS + FrontKyle Kelly-Yahner
Company
Get the latest updates from inside Twilio—including leadership announcements, culture highlights, and more.
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$0.6Million/Year savings by using S3 for ChangeDataCapture for DynamoDB TableAkash Kashyap -
Let's talk about Developer Experience: The Spectrum of DXDominik Kundel -
Announcing Twilio’s AI Startup Searchlight 2.0 Awards ProgramAmanda Garcia -
Drive more sales, engagement and better support: Introducing WhatsApp Business Calling for Programmable Voice -
Twilio is again named a Leader in the new 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)Scott Edwards -
Twilio’s Customer-Obsessed Innovation Department And Their AI AssistantsChristine Sunu -
What Apple’s support for RCS means for business messagingDave Esber -
A decade of data experience: Insider seamlessly delivers personalized messaging across channelsTwilio -
Airship's journey to build an innovative customer experience for brandsTwilio -
Creating personalized e-commerce experiences with BloomreachTwilio -
Exploring Klaviyo's impact on creating smarter digital relationshipsTwilio -
5 Questions with Chris KoehlerTwilio -
LLM-as-Judge: Evaluating and Improving Language Model Performance in ProductionJames Zhu Alfredo Lainez Rodrigo -
Introducing .NET Engineer of Technical Content, Amanda LangeAmanda Lange -
Introducing Twilio AI Assistants: a platform to build customer-aware autonomous assistantsRachel Baskin